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Running out of data. Early goody bag.

Started by: barkersound
On: 18/05/2018 | 00:17
Replies: 6
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by: barkersound
on: 18/05/2018 | 00:17
Hi all. I'm running out of data. The offer of early renewal is fine but I'd like to move from the £7.50 to £10 goody bag. I'm only offered the £7.50 and can't see how to choose another option. I have an auto renewal set up. Thanks.
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by: bernienatch
on: 18/05/2018 | 00:22

cancel the auto renewal. Buy your £10 Gbag, then if you wish, set up a renewal for the £10 bag. 

Message 3 of 7
by: thegaffer80085
on: 18/05/2018 | 00:20
you need to turn off the auto renewll than you should be able to switch to the £10.00 goodybag
Get a free giffgaff Sim
Message 2 of 7
by: bernienatch
on: 18/05/2018 | 00:22

cancel the auto renewal. Buy your £10 Gbag, then if you wish, set up a renewal for the £10 bag. 

Message 3 of 7
by: bigfra43
on: 18/05/2018 | 00:29

Turn off auto renewal, purchase the 10 pound goodybag which would be due to start when current one ends, when you have 50mb or 50 min left or less the option to start next goodybag early will show up.

Message 5 of 7
by: barkersound
on: 18/05/2018 | 00:52

Thanks all. Sorted now. Brilliant fast help. Also recently had very fast help from Monzo and they're a bank!

Message 6 of 7
by: barkersound
on: 18/05/2018 | 08:06
Suggestion. If, as in my case, I was running out of data, could the option be included that an 'upgrade' to a higher goody bag be included in the offer without having to cancel the auto renewal, buy a new goody bag with more data/minutes, and then reinstate an auto renewal? (If you understand me)?! The choice is there at the normal expiry date. Thanks again all.
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