Knowledge Base

SIM Activation

Started by: mhead83
On: 13/06/2019 | 03:54
Replies: 3

by: mhead83
on: 13/06/2019 | 03:54 edited: 13/06/2019 | 09:18

Hi There,


Below is the number on the back of my old SIM and it won't activate, would love to use it as just about to go on trip and don't have time to physically recieve a replacement. Any help much appreciated!


**edited by educator**




Message 1 of 4
by: wagstaffes
on: 13/06/2019 | 07:38 edited: 13/06/2019 | 07:41

Hi @mhead83 if your SIM hasn't been used in the last 6 months it will have been deactivated and the number recycled. Once deactivated it is not possible to reactivate it.

You will need to get a new SIM and activate that. You can pick them up in lots of local shops and supermarkets for as little as 79p/99p.

It's best to use it in the UK before you travel as without UK use you may only get 14 days grace before your EU Roaming status is turned off.

See info here,

Message 2 of 4
by: harrrrrry
on: 13/06/2019 | 09:42



The 3Ggg1 indicates that it is a very old sim. If it has never previously been activated, it should still be possible to activate it, but it is more likely to take 24 hours than the usual 30 minutes because giffgaff does not keep records of those old sims online.


If it has previously been activated then it would not be possible to activate it a second time.


But personally I wouldn't mess around with that sim, especially if you have a 4G phone. Although 3G sims can be used on 4G in the UK, they connect initially at 3G and then switch up to 4G, therefore taking longer to connect. Overseas, I wouldn't be sure you'd get 4G at all even if it's available. So, better to pop out to a nearby supermarket or argos where you will get a fresh, unactivated giffgaff sim for about a pound. Note however that the sim will still require activation as normal -- they do not contain any minutes, data or text.


Note also that using a UK sim in EU/EEA without significant UK usage in the last two months may mean you don't get full goodybag-only service for some or part of your trip. In that case, you may  need some credit outside your goodybag to pay the fair use supplement of 3.2p/minute, 1p/text, 0.47p/MB -- though it makes no difference if you're travelling to a non-EEA country, in which case goodybags don't apply anyway.

Get a free giffgaff Sim

Message 3 of 4
by: mhead83
on: 15/06/2019 | 03:22

Hi All,


Thanks for the replies. Went ahead and just got a new SIM.



Message 4 of 4