My son bought a new phone and I ordered a new sim card and he did the sim swap. Therefore I assume that he had to activate the sim card. Been using phone ok for a month and now being told that I have no credit so can't make calls or send messages. I was in Spain last week and everything was fine. Used messaging since and made calls. Been onto website to top up and being told that I need to activate my sim card! What's gone wrong? I don't want to activate as I am concerned that I will lose my number and contact details.
Hi, can you see the recent top up or goodybag purchase in order history
When you call 43430
Do you hear
"welcome to giffgaff goodybag and top up service
Do you hear that your number has been deactivated and to ask an agent?
Text the word NAME to 43430 to receive confirmation of your correct username
Does the reply show exactly the same username as the one you're logged into?
There's a recent strange glitch occurring after completing a sim swap
The account goes to an inactive state
And you hear a deactivated message when calling 43430
You'll need to contact an agent to correct that
Put 6 zeros in the activation code box
In the how can we help box
Explain that you performed a sim swap
And now your account is appearing inactive
And when you call 43430
It says your number has been deactivated
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