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SIM swap successful but no network service

Started by: cj_9
On: 30/08/2013 | 09:01
Replies: 23
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by: naughtyindianboi
on: 30/08/2013 | 09:57

I have a few ideas to mind:

 

Have you tried to enter the APN settings again?

 

Try and connect to wifi and download the giffgaff apn app from Play Store.

 

You can then set up the APN by following the instructions and copying and pasting the info into the relevant fields.

 

Where was the phone purchased from? 

 

Another issue could be that maybe the IMEI might be blocked due to the original owner reporting it lost or stolen? 

 

Have you tried another sim in the phone to test if calls, texts and data work ok?

 

I hope this helps mate.

 

Good luck

 

Jay

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Message 11 of 24
by: cj_9
on: 30/08/2013 | 10:08
Sim won't fit old old phone hence the sim swap. I'll ask friends to try my SIM in their phone and vice versa
Message 12 of 24
by: cj_9
on: 30/08/2013 | 10:14
Got it from vex a second hand phone shop place. They test for this sort stuff but
Willing to try see if it's stolen and take it back so can get money back
Message 13 of 24
by: sloz
on: 30/08/2013 | 10:17
Can you clip the micro part back into the surround? It should snap in snugly and fit in the old phone
Get a free giffgaff Sim
Message 14 of 24
by: jurgenk
on: 30/08/2013 | 10:20
Give it a bit more time. Be patient.
Message 15 of 24
by: rosarioross
on: 30/08/2013 | 10:29

somethime take around 24  hours to get the full signal on your new sim if after this period still you  have the same problem you can vontact an agent to sort out for you as it was mentioned before 

Message 16 of 24
by: cj_9
on: 30/08/2013 | 10:40

Just  put sim in old phone and got connection, loads of texts coming through so I know the SIM is okay, where would I find the IMEI number on my phone to check it? Think this may be paprt of the issue as I've tried the APN again and manual roaming a few times and phone has been on and off loads

Message 17 of 24
by: sanjitwwe
on: 30/08/2013 | 10:42

How long have you waited for it to active

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Message 18 of 24
Highlighted
by: cj_9
on: 30/08/2013 | 10:50

Since 4pm yesterday, as stated above I've just put sim in old phone and the SIM IS FINE. I've got the IEMI number but how do I find out if my phone's been reported as lost? Or are there any settings other than manual roaming and APN to get it working?

Message 19 of 24
by: mykiel78
on: 30/08/2013 | 10:53
Dial *#06# from your phone mate for the imei number

Message 20 of 24