Hi. I have applied to sim swap last friday. I provided all needed info and pac code .Been told the swap will happen today (monday) it's 7pm and old number still works and sim swap didn't happened. Where can I get any info about what's going on.
once this happened to me as well; when i was moving from ee to tesco mobile..
silly me.. i'd made a typo on the pac code i gave.. after i got in touch with the customer services.. they were able to rectify it.. and my phone number successfully ported across..
could it be something similar, please get in touch with a giffgaff agent here..
and choose option 'number transfers' then just follow the instructions
Although asking you to resart your phone seems a little bit of a waste of time it really is important and in most cases can be the answer to issues such as this one, as you didnt really say that you had done so ......