Knowledge Base
Community

SMS failing to send

Started by: owen26345
On: 10/12/2018 | 08:58
Replies: 4
Reply

by: owen26345
on: 10/12/2018 | 08:58

Hi,

 

Just joined Giff Gaff but now my sim has been activated and my number transferred over I can't seem to send SMS messages on my Galaxy S7 ("failed to send" error message).

 

I've tried the "roaming" solution but my phone never finds any alternative networks, the spinning icon just eventually stops and it goes back to the previous Settings page.

 

Any ideas?

Message 1 of 5
by: natty88
on: 10/12/2018 | 09:04

@owen26345 try a soft reset by holding down the power button and up and down volume button at same time until phone reboots its self and see if works then 

 

Also double check your settings are correctly entered as shown here 

 

SETTINGS . . . . . . . these settings will fully explain how to set up your internet an mms on your device they include settings for. . Iphones ..tablets ..android..windows . .blackberry . .nokia ect . . check all 6 pages of settings 

 

 http://community.giffgaff.com/t5/settings-for-your-device/tkb-p/phone_settings .

 

or if you have an android phone you may want to try here for settings which would help 

 

. . IF RUNNING JELLYBEAN.. http://bit.ly/ggjellybean

 

 

 

 you can also get the giffgaff app from your phone's app store e.g. Google play for android

 

Or Manual settings could you try this guide via your mobile data settings an select add new apn or edit a prestored one EG 02 then enter theseSmiley Happy Connection Name: giffgaff

APN: giffgaff.com

Proxy: Not set

Port: Not Set

Username: giffgaff

Password: [leave blank]

Server: Not set

MMSC: http://mmsc.media  messaging.co.uk:8 002

MMS proxy: 82.132.254.1

MMS port: 8080

MCC: 234

MNC: 10

Authentication Type:"PAP or CHAP"

APN type: default,supl,mms

APN protocol: IPv4

APN roaming protocol: IPv4

Bearer: Unspecified

MVNO type: IMSI

MVNO value: 23410x also remember to click save once you have entered these setting an restart phone

Get a free giffgaff Sim
Message 2 of 5
by: owen26345
on: 10/12/2018 | 09:31 edited: 10/12/2018 | 09:32

Hi,

Holding the power, up & down buttons doesnt do anything on my phone, except turn it from vibrate to sound modes. I have restarted my phone a number of times though by holding the power button and selecting restart.

Yes, I've now checked all the network settings as and they were all set as they should be.

Yes, I've got the giffgaff app on my phone, you don't say how this will help though...

Message 3 of 5
by: sloz
on: 10/12/2018 | 09:50
@owen26345
Hi, are you currently in the UK or abroad?
Is everything else working?

Can you send texts to these numbers
43430
2020
Your own number from
Zero followed by ten 7,s
+44 followed by ten 7,s

Switch your phone off and remove the sim
Wipe the sim contacts with a dry cloth
Wait 5 minutes
And replace

And try texts to those numbers again, and then try to your contacts

Get a free giffgaff Sim
Message 4 of 5
by: sheppola
on: 10/12/2018 | 10:03

@owen26345

 

Try resetting the Network settings and then shut the phone down for a few mins and then restart it,

 

See this video,

 

https://www.youtube.com/watch?v=VqxYRoLbhQo

 

HTH Smiley Happy

If forum posts help please click the Kudos Button and or,"Best Answer"
"The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails."
Message 5 of 5