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Scam Wahoo

Started by: maiogian
On: 21/01/2019 | 21:25
Replies: 14
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by: maiogian
on: 21/01/2019 | 21:25

I have been scammed by this company calls Wahoo limited. Subscription to zapwin website.

I would like to stop them to take the money and ask refund. Can you help?

What can I do for blocking them weekly theft?

Message 1 of 15
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by: muddycalhoun
on: 21/01/2019 | 21:40 edited: 21/01/2019 | 21:45

@maiogian Hi, from your post it sounds like payforit.com have been busy again. You have unwittingly subscribed to their service despite your not being aware of doing so.

check through the texts that they have sent you and locate the STOP number, you will require a bit of airtime credit for this text.

Also there should be a customer service number in one of their texts, you should call it and request that you be refunded the money they have taken because you have not knowingly subscribed to anything. If you have any trouble there is the P.S.A. you can report the matter to.

 

In the labs section there is a suggestion that giffgaff add a two part authentication to prevent this happening to our members without their knowing that they are subscribing to a paid for service.

 https://labs.giffgaff.com/idea/16712363/require-2-factor-authentication-to-sign-up-for-payforit-tex#

Message 6 of 15
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by: flaxvert
on: 21/01/2019 | 21:32

Firstly, please reply STOP to their text message, you may need 10p credit to do it. 

You should have got a message similar to the following when you signed up:

 

FreeMsg: Thank you for subscribing to www.zapwin.com for £4.50 every week from Wahoo Limited until you text STOP to 83463.

 

To try and get a refund you will need to contact them. 

 

The following is a link to the popular 'Subscription' services. It's worth checking to see if your number is on there.
http://mobilepaymentsupport.com

 

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Message 3 of 15
by: elbubsio
on: 21/01/2019 | 21:33
Hi,

If there's a phone number in the messages (I assume you're being sent random texts), call it and ask to be unsubscribed and you'd like a refund as you didn't knowingly sign up to any services. If there's no number, there should be a text number to send a 'stop' message to. use that.

Whatever you do, don't ignore them as the money will keep being taken. Don't block the number either as that doesn't stop the messages.

Hope that helps Smiley Wink
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Message 4 of 15
by: maiogian
on: 21/01/2019 | 21:39
Thank you. I sent the stop message and I do not see any subscription on my number.
I did not get any message as confirmation for the "STOP" message. I hope it is enough.
Message 5 of 15
by: muddycalhoun
on: 21/01/2019 | 21:40 edited: 21/01/2019 | 21:45

@maiogian Hi, from your post it sounds like payforit.com have been busy again. You have unwittingly subscribed to their service despite your not being aware of doing so.

check through the texts that they have sent you and locate the STOP number, you will require a bit of airtime credit for this text.

Also there should be a customer service number in one of their texts, you should call it and request that you be refunded the money they have taken because you have not knowingly subscribed to anything. If you have any trouble there is the P.S.A. you can report the matter to.

 

In the labs section there is a suggestion that giffgaff add a two part authentication to prevent this happening to our members without their knowing that they are subscribing to a paid for service.

 https://labs.giffgaff.com/idea/16712363/require-2-factor-authentication-to-sign-up-for-payforit-tex#

Message 6 of 15
by: maiogian
on: 21/01/2019 | 21:51
I sent "STOP" to the number that they give me. I hope it is working. that's all.
I checked for calling and ask refund but it is 020 38088718 which I think I will pay for calling them and I do not want to pay more than I did. As long as they do not steal more I am okay. I sent an email requiring to stop and refund but I did not get any answer back.
Message 7 of 15
by: muggles708
on: 21/01/2019 | 22:05

 

 

@maiogian wrote:

I sent "STOP" to the number that they give me. I hope it is working. that's all.
I checked for calling and ask refund but it is 020 38088718 which I think I will pay for calling them and I do not want to pay more than I did. As long as they do not steal more I am okay. I sent an email requiring to stop and refund but I did not get any answer back.

@maiogian

Usually you get an acknowledgment text to say your subscription has been cancelled, so it's worth calling them anyway. Call within working hours and you have a better chance of talking to someone. The number is a normal number which can be called using goodybag minutes.

 

Please do insist on a FULL refund of all the money they have taken. These scams continue because people let them keep the money.Most of these companies will refund if threatened with the Small Claims procedure.

 

These companies use vulnerabilities of the 'Payforit' system to obtain consumers numbers and sign them up to bogus subscriptions. Simply closing an innocent looking popup can pass your number to these scammers.

 

GiffGaff appear to have a policy of not helping members affected by these scams, so you will have to take action yourself to stop the charges and obtain a refund.

 

'Payforit' subscriptions are not strictly premium texts, although they are shown as such on your GiffGaff usage statement. 'Payforit' charges are applied directly to your account by a 'third party' which has acquired your phone number. GiffGaff make no check that you have consented to these charges, and refuse to allow you to bar them.

 

You need to be aware that GiffGaff leak your phone number to third parties when you access the internet using mobile data, and this is probably how your number was acquired in order to make these charges. The system which does this is called 'Payforit'.

 

Comprehensive and independent information and advice on dealing with these scams is on the payforitsucks website.  This website won't blame you for being scammed and provides constructive advice about forcing the scammers to refund. Specialist and legal support is also available through the site if you encounter difficulties. Google "payforitsucks" or follow the link to the faq in my signature. The website contains detailed advice on the steps you need to take to stop further charges, obtain a refund and protect yourself from these scams in the future.

 I hope you manage to resolve this matter. These scams are a disgrace to the mobile communications industry and GiffGaff should be doing more to assist affected members and to protect members from these scams.

 

Paul

 

 

Been scammed by 'Payforit'? Need independent advice? Payforit Faq for GiffGaff Customers
Support GiffGaff introducing two factor Authorisation for ‘Payforit’ https://labs.giffgaff.com/idea/16712363/require-2-factor-authentication-to-sign-up-for-payforit-tex...
Message 8 of 15
by: sloz
on: 21/01/2019 | 22:47

@maiogian wrote:

Thank you. I sent the stop message and I do not see any subscription on my number.
I did not get any message as confirmation for the "STOP" message. I hope it is enough.

@maiogian

Hi, what's the number you sent the word stop to? And was that number mentioned in the text you received?

 

Had you previously blocked the number in your phone settings? 

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Message 9 of 15
by: maiogian
on: 21/01/2019 | 22:59
STOP to 8718. It was mentioned in the text I received. I did not block the number.
Message 10 of 15