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Scam Wahoo

Started by: maiogian
On: 21/01/2019 | 21:25
Replies: 14
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by: sloz
on: 21/01/2019 | 23:06 edited: 21/01/2019 | 23:40

@maiogian
You've posted 4 digits, it should be 5
Could you have another look in the text, to cjrck that you've got the number correct

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Message 11 of 15
by: glaswegianeric
on: 21/01/2019 | 23:14
@maiogian unfortunately, giffgaff does not really protect their members from such scams despite of being fully aware of their existence and the harm they cause.

There are at least two quite recent threads on this forum ( https://community.giffgaff.com/t5/Contribute/Giffgaff-you-really-need-to-consider-stopping-your-coll... and https://community.giffgaff.com/t5/Contribute/New-year-resolution-for-Giffgaff/td-p/22839996) discussing these scams, and I'm sure they aren't the first ones.

Yet, it doesn't look like giffgaff really cares .

On the giffgaff dashboard (https://giffgaff.com/call-services) there's an option to bar incoming premium texts but that does not bar Payforit charges (the very ones that are used to scam us) and only ads to confusion and/or creates a false sense of protection.

I've enquired with giffgaff agent and got told that this bar blocks Payforit charges as well which isn't true. Me being persistent, the agent agreed to double check with the technical team who simply decided that silent treatment was the best way to deal with my question.

So, there you go.
Message 12 of 15
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by: elbubsio
on: 22/01/2019 | 00:00
Hi again,

As Sloz has pointed out, the stop number should be 5 digits long, not 4. If it's wrong in the text, you can head here to stop it too -

https://www.wahoolondon.com/selfCare#

As for getting your money back, I would definitely call them. Even though you'll pay for the call (unless you have a goodybag), it'll probably still work out far less than the £4.50 you've been charged.

Hope that helps Smiley Wink
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Message 13 of 15
by: muggles708
on: 22/01/2019 | 08:10

@maiogian

 

There was a thread about the zapwin "service" from Wahoo a few days ago:

 

https://community.giffgaff.com/t5/Help-Support/Scam/m-p/22899337

 

You might find it helpful. It appears that to stop the charges you should send a "STOP ALL" text to 83463.

 

 

Been scammed by 'Payforit'? Need independent advice? Payforit Faq for GiffGaff Customers
Support GiffGaff introducing two factor Authorisation for ‘Payforit’ https://labs.giffgaff.com/idea/16712363/require-2-factor-authentication-to-sign-up-for-payforit-tex...
Message 14 of 15
by: maiogian
on: 29/01/2019 | 11:31
I fixed the problem by email contacting them as soon as possible.
But make sure also to send "STOP" to the number indicated.
This is the answer:

Thank you for providing the mobile number charged, the service joined is ZapWin Games, a Network approved PayForIt service

The service has been entered from browsing the internet and clicking on a banner advert which opened the site, then the on-screen prompts where clicked which lead to the charge. The billing is PayForIt which is a mobile billing gateway approved by all Network operators.

A £4.50 refund of the subscription has been arranged as you are not happy with the service that was joined.

The refund will be issued via the Post Office SMS refund service. This is issued within 5 days, upon receipt of the SMS from the Post Office (it has a unique code within it) please present the text message to any Post Office counters and the staff will verify the code and give you the cash over the counter.

To confirm the service is STOPPED.

Yours sincerely

Wahoo Support
Message 15 of 15