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Scammed

Started by: baz69er100
On: 02/06/2018 | 06:44
Replies: 31
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by: baz69er100
on: 02/06/2018 | 06:44

Hi All,

 

I have just recieved this message (Thank you for subscribing to online Gamer Club for £4.50 per week from Freenet Digital until you stop text STOP to 60136 HELP 02071369911)

 

Obviously i havent subsribed to anything, they have taken £4.50, how can they just take my money without my concent?

 

Thanks in advance

 

Baz

Message 1 of 32
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by: z0d10n
on: 02/06/2018 | 12:54

Hi Baz

 

Good Afternoon @baz69er100 Smiley Happy.  If you have not subscribed to this SMS service/subscription knowingly, it will be an unsolicited premium SMS text scam.  This is an issue that is affecting all mobile network operators, not just giffgaff.  Please text the word STOP to the shortcode on the message (will cost 10p to send the text from airtime credit top-up), hopefully, that should stop future airtime credit top-up deductions.

 

For information regarding Premium Rate texts and unexpected charges incurred, you can visit the Phone-paid Services Authority website. With Ofcom's approval the Phone-paid Services Authority are the UK regulator for premium rate texts services. http://psauthority.org.uk/for-consumers/unexpected-phone-charge

 

You can also make an enquiry online http://psauthority.org.uk/for-consumers/making-an-enquiry so they can look into this charge for you.

 

Companies like this can only take money from any airtime credit you have, so, in the meantime it may be an idea to purchase a goodybag bundle instead, at least until you get this sorted.  https://giffgaff.com/sim-only-plans

 

You can also convert airtime credit into a goodybag too.  Please click the link below for a full step-by-step guide on how to purchase a goodybag from existing airtime credit.

 

http://community.giffgaff.com/t5/Solve-your-questions/Can-I-buy-a-goodybag-gigabag-with-my-existing-...

 

Please view Giffgaff's Premium Rate text do's and don'ts guide for more useful information https://community.giffgaff.com/t5/Tips-Guides/Premium-text-charges-do-s-And-don-t-s/m-p/18597940/hig...

 

Thanks.

Get a free giffgaff Sim
Message 4 of 32
by: figment_uk
on: 02/06/2018 | 12:45

@baz69er100

 

You have (intentionally or otherwise) been subscribed to a premium rate text service.  This is often the result of clicking on a 'too good to be true offer' link on social media saying you've won a prize or offering something for nothing.

 

You need to:

  1. Text the word STOP to the number shown at the bottom of the message (will cost 10p from airtime credit); and
  2. Contact customer service on the number given and argue that you did not knowingly subscribe to their service, and request that all charges to date be cancelled and refunded.

More info: https://psauthority.org.uk/for-consumers/what-are-phone-paid-services/sms-shortcodes

 

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.
Message 2 of 32
by: ghasimr
on: 02/06/2018 | 12:51
Hello
As the above message.
Send stop message back asap as this will stop the message and cost you one sms price.

You will then need to contact the customer service number and tell them you did not join any service and request your money back.

Sorry to here this as they always find a way to click or hit a button. Always be careful at website as the banner is low down near your buttons so you can hit it by mistake.

Sorry hope this help.
Message 3 of 32
by: z0d10n
on: 02/06/2018 | 12:54

Hi Baz

 

Good Afternoon @baz69er100 Smiley Happy.  If you have not subscribed to this SMS service/subscription knowingly, it will be an unsolicited premium SMS text scam.  This is an issue that is affecting all mobile network operators, not just giffgaff.  Please text the word STOP to the shortcode on the message (will cost 10p to send the text from airtime credit top-up), hopefully, that should stop future airtime credit top-up deductions.

 

For information regarding Premium Rate texts and unexpected charges incurred, you can visit the Phone-paid Services Authority website. With Ofcom's approval the Phone-paid Services Authority are the UK regulator for premium rate texts services. http://psauthority.org.uk/for-consumers/unexpected-phone-charge

 

You can also make an enquiry online http://psauthority.org.uk/for-consumers/making-an-enquiry so they can look into this charge for you.

 

Companies like this can only take money from any airtime credit you have, so, in the meantime it may be an idea to purchase a goodybag bundle instead, at least until you get this sorted.  https://giffgaff.com/sim-only-plans

 

You can also convert airtime credit into a goodybag too.  Please click the link below for a full step-by-step guide on how to purchase a goodybag from existing airtime credit.

 

http://community.giffgaff.com/t5/Solve-your-questions/Can-I-buy-a-goodybag-gigabag-with-my-existing-...

 

Please view Giffgaff's Premium Rate text do's and don'ts guide for more useful information https://community.giffgaff.com/t5/Tips-Guides/Premium-text-charges-do-s-And-don-t-s/m-p/18597940/hig...

 

Thanks.

Get a free giffgaff Sim
Message 4 of 32
by: baz69er100
on: 02/06/2018 | 14:10
Hi,
I've just sent them a couple of emails telling them that I never subscribed in the first place & asked how they subscribed me without my consent, they wouldn't reply to my question, but they did say as a goodwill gesture that they will refund me the money back & also block my number so that it will not happen again, I wonder how many hundreds of other people have been scammed but never complained.....

Cheers

Baz
Message 5 of 32
by: baz69er100
on: 02/06/2018 | 14:12
Nope I never did, but what did happen was I had the normal pop up pages opening up & all I did was to close them down....
Message 6 of 32
by: muggles708
on: 02/06/2018 | 23:15

baz69er100 wrote:

Hi,
I've just sent them a couple of emails telling them that I never subscribed in the first place & asked how they subscribed me without my consent, they wouldn't reply to my question, but they did say as a goodwill gesture that they will refund me the money back & also block my number so that it will not happen again, I wonder how many hundreds of other people have been scammed but never complained.....

Cheers

Baz

@baz69er100

 

The number of people annually who complain about these scams TO THE REGULATOR runs into thousands!  Only a tiny proportion of the people affected complain, so you can see the sie of the problem.

Please put in a complaint to the Phone-paid Services Authority to help get this fraud stopped.

These scams were highlighted on BBC Watchdog the week before last.

 

I have put resources for dealing with Payforit scams on my website at http://payforitsucks.co.uk.

 

I'm glad that you managed to resolve this issue.

These scams are a disgrace to the mobile communications industry and it is time that they were stopped.

 

Paul

payforitsucks.co.uk

Been scammed by 'Payforit'? Need independent advice? Payforit Faq for GiffGaff Customers
Support GiffGaff introducing two factor Authorisation for ‘Payforit’ https://labs.giffgaff.com/idea/16712363/require-2-factor-authentication-to-sign-up-for-payforit-tex...
Message 7 of 32
by: baz69er100
on: 03/06/2018 | 05:38
Yes mate, it makes my blood boil, if I had viewed there site & clicked on something I shouldn't of, then I would be the first to hold up my hand & admit it was my fault, but I never clicked on anything or viewed there site, all I did was close down a few pages that had opened up by themselves, have contacted watchdog & also ICO, they must be making a lot of money from this.

Cheers

Baz
Message 8 of 32
by: tazzy19
on: 03/06/2018 | 07:13

@baz69er100

baz69er100 wrote:

 all I did was close down a few pages that had opened up by themselves, 


Do you have any 'Free' apps on your phone?

These will be ad supported by pop ups, so closing them before reading them may have subscribed you.

To prevent the £4.50 charge would have cost you 10p to send the stop message when you received the initial subscription text, there is usually a 24hr lag between the text arriving and the subscription taking effect.

slide17-11-2014-07.11.0706-07-2016-18.24.3520-05-2018-14.10.34.jpg

 

Message 9 of 32
by: muggles708
on: 03/06/2018 | 11:06

tazzy19 wrote:

@baz69er100

baz69er100 wrote:

 all I did was close down a few pages that had opened up by themselves, 


Do you have any 'Free' apps on your phone?

These will be ad supported by pop ups, so closing them before reading them may have subscribed you.

To prevent the £4.50 charge would have cost you 10p to send the stop message when you received the initial subscription text, there is usually a 24hr lag between the text arriving and the subscription taking effect.

 

@tazzy19 @baz69er100

 

The idea that consumers can be legitmately signed up to a subscription service by closing a pop-up is a myth. The Phone-paid Services Authority require that consumers be shown a 'landing page' with a button clearly labelled with something like 'Subscribe for £4.50/Wk'. 

After pressing this button a 'confirmation screen' must be displayed, once again making it clear that the subscription will be charged to the user's phone account.

 

When the Phone-paid Services Authority investigates a service, they will ask for 'proof' that these screens were correctly displayed. Unfortunately,  scammers have found ways of making it appear that the correct process was followed.

 

Apps that display pop-up ads are perfectly legitimate. However, anything that signs you up to a service by closing a popup is malware. Unfortunately there have been numerous reports of 'WAP billing malware' in the past year. Googling this term will provide more information. Do you know which App was responsible for the popup?

 

If you become subscribed to one of these scams, it is better to phone them than to text STOP, as texting STOP can be miscontrued as meaning that you accept the subscription was valid. This can make getting a refund more difficult. When you stop the subscription by phone you should still receive a text stating that the subscription has been stopped. If you don't get this, ask for it.

 

Actually, only a few of these 'services' allow a 24hr 'cooling off' period. The vast majority do not, and there is no legal requirement to provide one.

 

Paul

http://payforitsucks.co.uk

 

 

 

 

 

 

 

 

Been scammed by 'Payforit'? Need independent advice? Payforit Faq for GiffGaff Customers
Support GiffGaff introducing two factor Authorisation for ‘Payforit’ https://labs.giffgaff.com/idea/16712363/require-2-factor-authentication-to-sign-up-for-payforit-tex...
Message 10 of 32