Knowledge Base
Community

Several Questions

Started by: khalidfarrah
On: 29/11/2012 | 21:57
Replies: 8
Reply

Go to best answer
by: khalidfarrah
on: 29/11/2012 | 21:57

Hello all,

 

I just have a couple of questions regarding giffgaff.

 

1) What is the "my balance" column on the right on my giffgaff. It shows 0.01 pounds and I cant identify what does it mean till now.

2) Why cant I call customer services numbers that start with 05 or 08?

 

Thank You

Khalid Farrah

Message 1 of 9
1 BEST ANSWER

Accepted Solutions
by: nate37
on: 29/11/2012 | 22:00

the balance shows your airtime credit which is seperate from your goodybag and can be used for things not included in goodybags such as 0845/0870 05 numbers and mms.

Get a free giffgaff Sim
Please choose the best answer as solution, so others can find it, and give kudos to helpful posts
Message 5 of 9
by: worsdall
on: 29/11/2012 | 21:58
you need to buy wither credit or a 'goodybag'. A goodybag won't cover calling 05 or 08 numbers. You need credit for that! Go to the 'top up' tab on the top right
Get a free Giffgaff Sim

Want a free GiffGaff Sim with £5 free credit?! Press the picture above!!
PS. Have i helped you? If so, please press the yellow star to the left!
Message 2 of 9
by: backdrifters
on: 29/11/2012 | 21:59
It means how much airtime credit you have. These numbers are not covered by free minutes from goodybags and you need credit to call them
Get a free giffgaff Sim
Message 3 of 9
by: georgetown_82
on: 29/11/2012 | 21:59
that is your credit balance. and you can't dial them as you don't have credit
Message 4 of 9
by: nate37
on: 29/11/2012 | 22:00

the balance shows your airtime credit which is seperate from your goodybag and can be used for things not included in goodybags such as 0845/0870 05 numbers and mms.

Get a free giffgaff Sim
Please choose the best answer as solution, so others can find it, and give kudos to helpful posts
Message 5 of 9
Highlighted
by: jaydean38
on: 29/11/2012 | 22:00


Hi sorry to hear this but Unfortunately Giff Gaff are having few issues at the moment..with Delayed goodybags,
top ups and activations so give it a few hour and try again.

Hope this helps and you get it sorted... Have a great Day Smiley Happy

Please give 'KUDOS' if you like my post. If my answer helped then please click 'Accept as Solution'
Get a free giffgaff Sim


Message 6 of 9
by: rts95
on: 29/11/2012 | 22:00
You need additional credit to call those numbers thats why you can't... You need to add credit to your account for this to work
Get a free giffgaff Sim

If i've helped you please give Kudos and click "accept as a solution"Smiley Very Happy
Message 7 of 9
by: lmills
on: 29/11/2012 | 22:01

Your balance is the amount of credit you have. It does not show goodybags

 

084x numbers cost 12p per minute and aren't included in goodybags so you would need to top up credit to call these numbers

Get a free Giffgaff Sim
Message 8 of 9
by: sarahj12185
on: 29/11/2012 | 22:01

on the right column is your air time balance and unfortunately goodybags just doesnt cover these numbers, hope this helps Smiley Happy

Please give kudos or select as solution thank you in advance
Get a free giffgaff Sim
Message 9 of 9