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Signal and Call disconnection

Started by: vidyadaka
On: 15/09/2016 | 14:51
Replies: 4
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by: vidyadaka
on: 15/09/2016 | 14:51

During calls the signal disappears and disconnects the call, even in a high strength signal area. I then need to call back and after a few minutes the same thing happens.

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Accepted Solutions
by: sudeepshe
on: 15/09/2016 | 14:55
In your case I'd suggest you to try your SIM in other unlocked handset and vice versa. This will help us determine whether the fault is with the handset or the SIM. If the SIM works in another handset then it's a handset issue which you will need to address. If the SIM doesn't work in any handset that means the SIM is faulty and must be replaced by doing a sim swap.
Message 3 of 5
by: mariethomas12
on: 15/09/2016 | 14:52
There must be a service problem in the area. Have u checked ur service status
Message 2 of 5
by: sudeepshe
on: 15/09/2016 | 14:55
In your case I'd suggest you to try your SIM in other unlocked handset and vice versa. This will help us determine whether the fault is with the handset or the SIM. If the SIM works in another handset then it's a handset issue which you will need to address. If the SIM doesn't work in any handset that means the SIM is faulty and must be replaced by doing a sim swap.
Message 3 of 5
by: harry58
on: 15/09/2016 | 14:57
Take a look at the service where you are for problems
Message 4 of 5
by: vidyadaka
on: 15/09/2016 | 16:09

Ok, that's good. I shall try that. Thanks for the advice.

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