on 28-12-2012 12:58
I apologies if this has been posted before, I have had a brief look through all posts relating to Sim Swap and couldn’t see anything related to my query.
I’m an existing Giff Gaff member and like many others received an IP5 for Christmas. I ordered a Nano Sim on Christmas day (Nanogaff) which arrived this morning. I have activated the Sim and Sim Swapped my old normal Sim for new Nano Sim.
All my account details are all correct according to MyGiffGaff which is showing my existing number correctly. I have checked that the Nano Sim is active using a tool another member posting on here and it is.
I currently can’t make calls/text or use 3G. How long should I be waiting for the account details to transfer to the new Nano Sim? It advised it usually takes 30mins and it’s been about three hours. It says I’m connected to the O2 network and even 3G is active.
I have rebooted the phone a few times which has not made a difference. Is there anything additional to do or is it just a matter of waiting for the Sim Swap back log to clear?
on 28-12-2012 13:00
I also have an iPhone I installed my settings the easy way... download the 'my giff gaff' app via wifi from the apple App Store press 'more' press APN settings then install the settings
28-12-2012 13:07 - edited 28-12-2012 13:08
Syncing an iphone after activation:
Insert the sim, turn off the iPhone and connect it to your pc, it will turn on automatically and if it hasn't detected the sim then do a sync
You will also need to enter the Giffgaff APN settings to get internet working:
Select Settings > General > MOBILE DATA (or CELLULAR) > Mobile Data Network (or Cellular Data Network)
giffgaff don't support this, so leave it blank
MMS Max Message Size: 2097152
MMS UA Prof URL: leave this blank
Do NOT press the " Reset Settings " button when you’ve done this.
Once the settings are in, reboot your device.
Then, press “ Settings “…“ Messages “ and ensure that " MMS Messaging " button is set to ON.
In " settings " " messages " turn imessages on.
Please also ensure that the " Enable 3G " button and the " Mobile Data " button are set to ON. (Press Settings, then General, then Network / Mobile Data).
Then " Settings " ... " Phone " .... And check " My Number " is correct
Go to " Settings " ... " Carrier " and change to O2-UK
Finally, have a quick check to make sure that the option for Settings > General > Mobile Data (or Cellular) > Cellular Data is set to 'On', then restart your handset and it should be sorted.
on 28-12-2012 13:09
on 28-12-2012 13:53
Is this being caused because my Sim Swap has not yet been processed? Has anyone done a Sim Swap, How long did it take?
on 28-12-2012 14:05
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28-12-2012 14:49 - edited 28-12-2012 14:51
Just so everyone knows, its just started working after a drop of service, must be a slight backlog of Sim Swappers. Looking about 3/4 hours for your account to be moved across to new Sims.
Happy Christmas and Safe NY.