Knowledge Base

Sim Swap.

Started by: seans39
On: 26/04/2019 | 05:03
Replies: 7

by: seans39
on: 26/04/2019 | 05:03

My phone was stolen,not returned either.I now have a used phone and wish to do a sim swap to retain my original number?

Incidentally I have another phone,but it would,nt activate after many attempts?

I don,t want to sim swap with the two sims that failed to activate in that phone.

Will the sim swap be able to retain my number from my stolen phone?

Message 1 of 8
by: natty88
on: 26/04/2019 | 05:09

@seans39  as long as you i have not reported the SIM lost to giffgaff a sim swap will move the number to a new SIM card as shown here 


sim swap please follow this guide to swap current number to new SIM card sim swap please remember sim swaps cannot be done between 9.30pm and 4.30am 

also remember to restart phone after approximately 30mins


if you don't have a spare Unactivated SIM card pop into likes of pound land Tesco asda Wilkinson b&m Sainsbury Iceland co up Argos or Mc colls where you can buy a new 3in1 SIM for around 79 pence then follow the sim swap link given 

Get a free giffgaff Sim
Message 2 of 8
by: tonychurm39
on: 26/04/2019 | 06:24
A sim swap will work but only if you did not report your phone lost or stolen.
Message 4 of 8
by: bains60
on: 26/04/2019 | 06:30
Have a look at this easy to follow video to help you.

Note if you have reported the sim lost/stolen then you must wait for the replacement and this method will not work.

Message 5 of 8
by: seans39
on: 26/04/2019 | 10:18

i don,t see what difference whether i reported my phone lost/stolen to Giffgaff or not?

The fact is that I did report it to Giffgaff.


Message 6 of 8
by: seans39
on: 26/04/2019 | 10:25

Yes I reported my phone to giffgaff as lost.Yes I put a standard sim in my phone today,and giffgaff say i am activated.But I can,t make calls nor send texts,so I,m utterly confused???How can I be activated if unable to call or text?

A replacement sim is what I need,is this correct?

Why is the sim swap method no good with a standard sim,I don,t get it?

Message 7 of 8