Can you clarify you haven't tried simswap ( to OLD number, as if haven't used in 6months, your number will be recycled) and its a brand new activation. Did you use http://j.mp/activate_sim
Text NUMBER to 43430
See if you get a text bk with a number, if not, you should contact Agent if a reboot, and sim out/bk in doesn't help .
An Agent can clarify if its an activation issue here 🔽🔽⏬🔽🔽
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