Knowledge Base

Sim activated on unlocked phone but no signal or anything?

Started by: mundo78
On: 13/02/2019 | 17:46
Replies: 16

by: mundo78
on: 16/02/2019 | 00:59
When you say you purchased a goodybag prior to activating the sim, Do you mean you purchased a goodybag at the time you ordered the sim? 
Yes at same time. 

Do you have another unactivated giffgaff sim card? I only have the old one used over 6 months ago
Message 11 of 17
by: johnrooney80
on: 16/02/2019 | 03:38 edited: 16/02/2019 | 03:44

Hi @mundo78

Can you clarify you haven't tried simswap ( to OLD number, as if haven't used in 6months, your number will be recycled) and its a brand new activation. Did you use

Text NUMBER to 43430
See if you get a text bk with a number, if not, you should contact Agent if a reboot, and sim out/bk in doesn't help .
Screenshot_20190216-033949.pngYou received this text?

 An Agent can clarify if its an activation issue here 🔽🔽⏬🔽🔽

You'll find reply below within 24hrs 



Message 12 of 17
by: mundo78
on: 17/02/2019 | 18:31

I texted that number. Got nothing back. I used that activation page yes. I put details from new sim card. The new sim card is in the phone.



Message 13 of 17
by: erafa19
on: 17/02/2019 | 19:11

I'm experiencing exactly the same issue as you have mundo78. I've tried all setting on the support page and different devices but still nothing. I have now contacted support and I guess will have to wait 24h and see. Very disappointing 

Message 14 of 17
by: mundo78
on: 17/02/2019 | 22:22

I've also emailed an agent now with a link to this thread. Hopefully they can advise. 


Let me know what they say to u. 

Message 15 of 17
by: mundo78
on: 18/02/2019 | 17:09

I've now done a sim swap with a new unactivated sim. Can see old number on dashboard. I will wait 24 hours. 

Message 16 of 17
by: endorphin
on: 18/02/2019 | 18:04

Hi @mundo78 whilst you're waiting try swapping SIMs with another phone to see if there's a problem with your phone or the giffgaff SIM.

Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 17 of 17