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Sim problems

Started by: maxess83
On: 12/07/2018 | 22:23
Replies: 3
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by: maxess83
on: 12/07/2018 | 22:23

Hello everybody,

 

I received some days ago thanks to a friend a giffgaff sim card.

I activated it with the code but once i selected the bag and received the confirmation mail my sim is still not active and the phone is asking me an unlock code.

Thanks in advance for your help

My user name is maxess83 

Massimiliano Sessa my full name

Message 1 of 4
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Accepted Solutions
by: smiler121786
on: 12/07/2018 | 22:26
@maxess83
If your phone is promoting your to enter a network unlock code(NUC) it sounds like your device might be locked to another network provider. A giffgaff SIM will only be accepted in a phone that is unlocked or locked to the o2 network. You will be required to contact the provider the phone is locked to and then put in a request to have the phone unlocked.

The giffgaff also have their own section called the giffgaff unlockapedia that provide free impartial advise on unlocking your phone. The giffgaff unlockapedia can be accessed here http://www.giffgaff.com/unlock
Get a free giffgaff Sim
Message 3 of 4
by: flaxvert
on: 12/07/2018 | 22:25

Your phone is locked to a different network so needs unlocking to work with giffgaff/O2. What phone is it please?

Image and video hosting by TinyPic src="https://www.giffgaff.com/styleguide/images/banner/02b_550x80.png" width="550" height="80" alt="Get a free giffgaff Sim" >
Message 2 of 4
by: smiler121786
on: 12/07/2018 | 22:26
@maxess83
If your phone is promoting your to enter a network unlock code(NUC) it sounds like your device might be locked to another network provider. A giffgaff SIM will only be accepted in a phone that is unlocked or locked to the o2 network. You will be required to contact the provider the phone is locked to and then put in a request to have the phone unlocked.

The giffgaff also have their own section called the giffgaff unlockapedia that provide free impartial advise on unlocking your phone. The giffgaff unlockapedia can be accessed here http://www.giffgaff.com/unlock
Get a free giffgaff Sim
Message 3 of 4
by: maxess83
on: 13/07/2018 | 01:03
Samsung galaxy 8+
Message 4 of 4