Knowledge Base

Sim swap not working

Started by: riyaz7
On: 05/07/2014 | 19:26
Replies: 23

by: riyaz7
on: 05/07/2014 | 19:26

I did a sim swap this afternoon today at 3pm. I cannot make or receive any calls. Please can you advise what I can do to get it working.

Message 1 of 24
by: mizan337
on: 05/07/2014 | 19:27
It can take upto 24 hour to fully activate the sim so wait and in the mean time if you wana ask an agent
Message 2 of 24
by: farnis
on: 05/07/2014 | 19:28

In extreme cases it can take up to 24hrs to swap over.

Message 3 of 24
by: dalan
on: 05/07/2014 | 19:30
It can take up to 24 hours.
Did you follow this procedure
Try restartimg your phone every hour or so.
Get a free giffgaff Sim
Message 4 of 24
by: anees_mahmood
on: 05/07/2014 | 19:32
Sounds like your sim swap may not be fully complete yet. If after 24 hours you are unable to use the giffgaff services, contact an agent about your sim swap from here:

An agent will assist you and reply to your message within 24 hours.
If my Answer has helped you, please mark my answer as 'Best Answer'. Order your FREE Sims from Below Smiley Happy
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Message 5 of 24
by: amir667
on: 05/07/2014 | 19:32
Hi @riyaz7

The sim swap can take between 30 mins and 24 hrs to complete, try rebooting your phone to see if that helps.
Click here to get your free giffgaff sim with £5 free credit
Message 7 of 24
by: wreedie
on: 05/07/2014 | 19:35
Sim swaps can take between 30 minutes and 24 hours to complete, which is a similar timescale as new sim activations. From my own personal experience, activations and sim swaps tend to be a lot quicker if done during working hours on a weekday. For now, keep restarting your phone every now and again to see if the phone will register on giffgaff. If it does, then the sim swap is complete. If after 24 hours the sim swap is still not complete, contact the agents at and they will look into this issue for you.
Get a free giffgaff Sim
Message 8 of 24
by: mh769
on: 05/07/2014 | 19:38
unfortunately it can take up to 24 hours
Message 9 of 24
by: mathew40
on: 05/07/2014 | 19:43
Hi there @riyaz7 and thanks for visiting the community.
Please remember that your devices needs to be unlocked,or locked,to the O2 network for your giffgaff sim card to work.giffgaff runs on the O2 network.Activations of SIM CARDS, including SIM SWAPS,should take around 30 minutes,but MAY take up to 24hrs during busy times,but is usually alot quicker.
When FULL activation is finally complete,you will see both your giffgaff phone number,along with any credit or goodybag,and WILL be displayed on your giffgaff dashboard in your my "giffgaff",or simply click onto the link below,to take a look,thanks.

Or simply dial *100*7# or *100# just see if you get the message "NOT ACTIVE".

Dialing *100*7# shows your remaining goodybag allowance.
Dialing *100# shows your remaining airtime credit balance.

Simply click onto the link below and follow the on screen instuctions if your activating your sim card for the first time,its easy,just enter your 6 digit activation code here

If after 24hrs this has not been completed Smiley Sad simply visit the help section,and look for "ask an agent", and fill out the form provided.just to make things a little easy for you my friend,if you do ever need to contact a giffgaff agent,click onto the link below cheers.

Please be aware that a response from a giffgaff agent,MAY take up to 24hrs,during busy periods,so please be a little patient.Before you contact an agent,why not take a look at a fantastic guide,by clicking or visiting the link below,cheersSmiley Happy.
Get a free giffgaff Sim
Message 10 of 24