Sim swap not working

[#1]

Hi

I did a sim swap this afternoon today at 3pm. I cannot make or receive any calls. Please can you advise what I can do to get it working.

Thanks.

[#2]

It can take upto 24 hour to fully activate the sim so wait and in the mean time if you wana ask an agent http://giffgaff.com/support/ask

[#3]

In extreme cases it can take up to 24hrs to swap over.

[#4]

Hi
It can take up to 24 hours.
Did you follow this procedure
http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/How-to-use-SIM-Swap/td-p/6885194
Also
Try restartimg your phone every hour or so.

[#5]

Sounds like your sim swap may not be fully complete yet. If after 24 hours you are unable to use the giffgaff services, contact an agent about your sim swap from here:
http://giffgaff.com/support/ask

An agent will assist you and reply to your message within 24 hours.

[#6]

hi

was it successful?

did you report sim lost for a replacement: http://community.giffgaff.com/t5/Solve-your-questions/How-do-I-report-my-phone-and-or-SIM-lost-or-st...

after 24 hours see here https://giffgaff.com/support/ask/activations

if you reported sim lost then see here  https://giffgaff.com/support/ask/lost_stolen_sim

[#7]

Hi @riyaz7

The sim swap can take between 30 mins and 24 hrs to complete, try rebooting your phone to see if that helps.

[#8]

Sim swaps can take between 30 minutes and 24 hours to complete, which is a similar timescale as new sim activations. From my own personal experience, activations and sim swaps tend to be a lot quicker if done during working hours on a weekday. For now, keep restarting your phone every now and again to see if the phone will register on giffgaff. If it does, then the sim swap is complete. If after 24 hours the sim swap is still not complete, contact the agents at https://giffgaff.com/support/ask and they will look into this issue for you.

[#9]

unfortunately it can take up to 24 hours

[#10]

Hi there @riyaz7 and thanks for visiting the community.
Please remember that your devices needs to be unlocked,or locked,to the O2 network for your giffgaff sim card to work.giffgaff runs on the O2 network.Activations of SIM CARDS, including SIM SWAPS,should take around 30 minutes,but MAY take up to 24hrs during busy times,but is usually alot quicker.
When FULL activation is finally complete,you will see both your giffgaff phone number,along with any credit or goodybag,and WILL be displayed on your giffgaff dashboard in your my "giffgaff",or simply click onto the link below,to take a look,thanks.

https://giffgaff.com/dashboard

Or simply dial *100*7# or *100# just see if you get the message "NOT ACTIVE".

Dialing *100*7# shows your remaining goodybag allowance.
Dialing *100# shows your remaining airtime credit balance.

Simply click onto the link below and follow the on screen instuctions if your activating your sim card for the first time,its easy,just enter your 6 digit activation code here https://giffgaff.com/activate

If after 24hrs this has not been completed simply visit the help section,and look for "ask an agent", and fill out the form provided.just to make things a little easy for you my friend,if you do ever need to contact a giffgaff agent,click onto the link below cheers.

https://giffgaff.com/support/ask/activations

Please be aware that a response from a giffgaff agent,MAY take up to 24hrs,during busy periods,so please be a little patient.Before you contact an agent,why not take a look at a fantastic guide,by clicking or visiting the link below,cheers.

http://giffgaff.com/join-giffgaff