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Sim swap not working

Started by: jasyhunter
On: 28/01/2014 | 21:27
Replies: 11
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by: jasyhunter
on: 28/01/2014 | 21:27
Hey all! ive just bought a new phone and it needs a micro sim. Ive been with giffgaff since 2012 and want to keep my number. Getting very frustrated trying to do a sim swap. I have a new micro sim card but everytime I try to activate it, it says "temporarly unavailable, try again later". Been trying for 2 days now. Ive tried clearing my cache etc. still not working! Please help!!
Message 1 of 12 (153 Views)
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by: sloz
on: 28/01/2014 | 21:54 edited: 28/01/2014 | 22:25
Best Answer
Accepted by topic author jasyhunter
‎21-08-2015 01:01
It looks like you're trying to use an old sim (older than 9 months)
If you try to do a sim swap with an old sim you'll see that error, unfortunately you'll need to order some new sims , the one you're trying to use can't be used for a dim swap
Get a free giffgaff Sim
Message 6 of 12 (154 Views)
by: rko
on: 28/01/2014 | 21:31
Could be the browser causing this issue, try different browser
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Message 2 of 12 (143 Views)
by: alexc33
on: 28/01/2014 | 21:32
Sim swaps are not available after 21:30 until the following morning.
If you have tried before during the available hours, have you tried using a different browser? The giffgaff website has issues with some browsers. I find Firefox works ok and others use chrome.
Message 3 of 12 (141 Views)
by: bozenkas
on: 28/01/2014 | 21:42
when did you do sim swap time?
Solved! Go to Solution. Please give me Kudos if I have helped you out


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Message 4 of 12 (129 Views)
by: virginmedia3o2
on: 28/01/2014 | 21:44
Message 5 of 12 (128 Views)
by: sloz
on: 28/01/2014 | 21:54 edited: 28/01/2014 | 22:25
Best Answer
Accepted by topic author jasyhunter
‎21-08-2015 01:01
It looks like you're trying to use an old sim (older than 9 months)
If you try to do a sim swap with an old sim you'll see that error, unfortunately you'll need to order some new sims , the one you're trying to use can't be used for a dim swap
Get a free giffgaff Sim
Message 6 of 12 (155 Views)
by: jasyhunter
on: 28/01/2014 | 22:38
Cool thanks guys, yeh had the sim since around january 2012. Ive tried other browsers and on pc. Looks like a new sim is on the cards! I have one here though. How do I just activate it without keeping the number?
Message 7 of 12 (113 Views)
by: sloz
on: 28/01/2014 | 22:42
You can activate the sim under a new username/account
https://giffgaff.com/auth/signup
And you'll get a new random number as your opening another account

Obviously as its a new account you'll need to top up to activate
With a sim swap you retain the number and no top up is needed to initiate the swap
Get a free giffgaff Sim
Message 8 of 12 (103 Views)
by: jasyhunter
on: 28/01/2014 | 22:43
Im guessing because my sim is so old, the only option I have is a new accout/number?
Message 9 of 12 (101 Views)
by: sloz
on: 28/01/2014 | 22:46
Yes, the sim can be used and activated on a new account , but can't be used for a sim swap
Get a free giffgaff Sim
Message 10 of 12 (98 Views)