Knowledge Base

Sim swap not working

Started by: behappypuichu
On: 04/02/2014 | 21:15
Replies: 11

by: behappypuichu
on: 04/02/2014 | 21:15
After going through the swap process, the new sim is activated but old one is still active. No swap took place. Call to my number still connect to old sim. Can anyone help.
Message 1 of 12
by: klccklcc1
on: 04/02/2014 | 21:16
Contact agent
Get a free giffgaff Sim
Message 2 of 12
by: allsaints
on: 04/02/2014 | 21:16

maybe you not did it correctly

Message 3 of 12
by: sloz
on: 04/02/2014 | 21:18
Hi how long ago did you perform the sim swap?
It's fairly normal that the old sim s works
Keep on using your old sim until it loses service,
The new one should then start working within 30 minutes, if it isn't turn off and on at 5 minute intervals
Get a free giffgaff Sim
Message 4 of 12
by: behappypuichu
on: 04/02/2014 | 22:14

Followed the instruction at around 7:00pm today. Don't think I made any mistake. It said only take 10 minutes , still no luck at 3 hours later.  Tried to repeat activationn at about 9pm and it said my new sim is already activated, then refused to go on. New sim just received from GG this week. Perhaps it's a job for the agent. New sim cannot call out and old sim (on different phones) still running. Disappointed!!

Message 5 of 12
by: sloz
on: 04/02/2014 | 22:16
Hi. An agent won't help at the moment
They'll just advise you to wait 24 hours
The good thing is that you're still receiving service on your old sim,
Get a free giffgaff Sim
Message 6 of 12
by: behappypuichu
on: 04/02/2014 | 22:41

I am doing this for my wife. She is with GG and her new phone uses micro sim, so I ordered a new one sim for her. Check up the sim swap thing, sounds simple enough to do. Try it at 10pm last night and it told me can only be done between 4:30am and 9:30pm. Tried it at 7pm tonight and should only take 10 minutes (according to the instructions), but now been going round in circle trying to find out how to contact an agent, wasted a couple of hours so far. As you said, it must be more than 24 hours before they let you contact an agent. I have never come across such a useless web site, very disappointed. I guess you get what you pay for.


BTW, I could not repeat the activation process, so the new sim must have been activated the first time round some how.


I should have cut the dam thing to micro size instead of this way. 

Message 7 of 12
by: wwpc
on: 04/02/2014 | 22:44

ask an agent

Get a free Giffgaff Sim
Message 9 of 12
by: sloz
on: 04/02/2014 | 22:46
I'm sure it'll swap over in the next 12 hours, From experience I always advise people to perform a sim swap in the morning and early afternoon as they seem to go through quicker
Get a free giffgaff Sim
Message 10 of 12