Knowledge Base

Sim swap

Started by: zakariya10
On: 17/01/2019 | 19:08
Replies: 4

by: zakariya10
on: 17/01/2019 | 19:08

I have performed a sim swap. New sim activated but no service. Please help.

Message 1 of 5
by: johngould
on: 17/01/2019 | 19:11

Hi, @zakariya10


Restart your phone to complete the process. 


Sim swap can take up to 24hrs 

Message 2 of 5
by: spacefrog
on: 17/01/2019 | 19:11


Please restart your phone and you may find that will sort it.......

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Message 3 of 5
by: belle76
on: 17/01/2019 | 19:24
Hi. @zakariya10

Restart your phone.

The sim swap can take from 30 minutes to 24 hours to finish the transfer.
Message 4 of 5
by: clikasarus
on: 17/01/2019 | 20:21

@zakariya10  Welcome to giffgaff and the community


It can take up to 24 hours to fully complete a simswap just keep rebooting for a bit longer to see if it completes


If still not fully completed after 24 hours check to see if any problems with any masts here ⬇️


Coverage And Service


i hope this helps

Get a free giffgaff Sim
Message 5 of 5