Knowledge Base

Sim swap

Started by: sanya69
On: 22/01/2019 | 03:44
Replies: 23

by: sanya69
on: 22/01/2019 | 03:44

IrderOr a new sim but when I enter the activation code it tells me that this is not the sim they sent me .Plx help. 

Message 1 of 24
by: johngould
on: 22/01/2019 | 03:58

Hi, @sanya69


Sim swap can only be done between the hours of 04.30am and 9.30pm.


Try later. 

Message 2 of 24
by: random112
on: 22/01/2019 | 04:01

If you reported your sim as lost/stolen then you can not order a sim and activate it.
They will send one in the post to you separately which will be in different packaging clearly saying it is the replacement for the lost one.

If you don't think this answers your question please reply with more details about what you are trying to do and why you ordered a sim and why you are trying to activate it.
Message 3 of 24
by: nefarius
on: 22/01/2019 | 06:37



Hi. Did you report your sim as lost /stolen? 

If so, did you receive a replacement sim in a package with oops written on it as below 👇







Also, can you see your phone number is correct, on your dashboard, using the link below?

Get a free giffgaff Sim
Message 5 of 24
by: dazoo
on: 22/01/2019 | 07:06 edited: 22/01/2019 | 07:08

Hi  @sanya69


If reported sim lost or mobile and sim then giffgaff auto sends a replacement sim to link to account that must link this sim first to account before can with any other sim have or ordered that wont need to once the replacement sim been linked to account.


If did not report sim lost then can sim swap on any sim unactivated current to account >>


To any done above will replace the sim have linked for a new sim and number stays as is now and bag/credit been using and don't need to add a bag or credit till need.

And any new sim link to account can be anytime with in 24 hrs for sim to be ready to use.

Get a free giffgaff Sim
Message 6 of 24
by: mrbergstrom1967
on: 22/01/2019 | 08:29
Good Morning @sanya69

If you had reported your sim as lost or stolen, then a replacement sim with the same number would have been sent out to you, and this would be the only sim that can be activated on your account.
Message 7 of 24
by: headcases
on: 22/01/2019 | 08:38
SIM Swap allows you to transfer your giffgaff phone number to a brand new SIM card including existing goodybags / gigabags and airtime credit.
SIM Swap is only available between 4:30 AM and 9:30 PM
To perform a SIM Swap:
• Back-up any contacts, texts and other data saved on your current SIM to your phone memory or PC, as this cannot be transferred through SIM Swap.
• Login and go to the Replace your SIM section of your account and click on Activate your SIM
If I helped click ''solutions and kudos'' thanks

Sent from my iphone 6s
Message 8 of 24
by: sanya69
on: 22/01/2019 | 09:52

@headcases I reported my sim stolen. Tried to activate the replacement sim. Entered the activation code and then it led me to "select your goodybag section". After that I clicked confirm account but the next page sais that an error had occurred although they charged me for the goodybag I selected. Now I try to do it again, it just says enter the activation code of the sim we sent you and not this one.

Message 9 of 24
by: nefarius
on: 22/01/2019 | 10:03



Can you see the goodybag purchase, in your order history, using the link below?


Can you see your phone number on your dashboard using the link below? Is it correct?

Get a free giffgaff Sim
Message 10 of 24