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Sim swap

Started by: netty786
On: 28/01/2019 | 17:09
Replies: 7
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by: netty786
on: 28/01/2019 | 17:09

I did a sim swaps few hours ago after leaving mine in another country,I got a message immediately saying the swap was complete yet I still have no service ,despite tipping up my account 

Message 1 of 8
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by: tired16
on: 28/01/2019 | 17:13

Hi @netty786

 

That's perfectly normal. Smiley Happy

 

Please :

  • Turn the device OFF/ON at 30-minute intervals until you get a signal and the SIM starts working.

I hope this helps! Smiley Happy

Get a free giffgaff Sim


Please remember to select a "Best answer" and give "Kudos" to those that have helped you. Smiley Happy
Message 3 of 8
by: danhamman
on: 28/01/2019 | 17:10

@netty786 wrote:

I did a sim swaps few hours ago after leaving mine in another country,I got a message immediately saying the swap was complete yet I still have no service ,despite tipping up my account 

Try restarting your handset.

.:.
Message 2 of 8
by: tired16
on: 28/01/2019 | 17:13

Hi @netty786

 

That's perfectly normal. Smiley Happy

 

Please :

  • Turn the device OFF/ON at 30-minute intervals until you get a signal and the SIM starts working.

I hope this helps! Smiley Happy

Get a free giffgaff Sim


Please remember to select a "Best answer" and give "Kudos" to those that have helped you. Smiley Happy
Message 3 of 8
by: clikasarus
on: 28/01/2019 | 18:28

@netty786 Hi welcome to giffgaff and the community 

 

•The whole process should take no more than 30 minutes but it some cases it can take upto 24 hours to fully complete , Rebooting your device my help in the swap 

 

•Please note a sim swap is not possible between 9:30 pm and 4:30 am

 

•If after 24 hours you are still having trouble then contact a agent here ⬇️

 

Performing A Sim Swap Form

 

•Here is a handy video & some guides to assist ⬇️

 

What Is Sim Swap

 

Change Your Sim

 

Hope this helps 👍🏻

Get a free giffgaff Sim
Message 5 of 8
by: netty786
on: 28/01/2019 | 20:53
This worked instantly ...thank you
Message 6 of 8
by: netty786
on: 28/01/2019 | 20:53
It’s sorted now thank you
Message 7 of 8
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by: mrbergstrom1967
on: 28/01/2019 | 20:55
Good Evening @netty786

A simswap can take upto 24hrs to fully complete, restarting your phone every few mins can help with this process.
Message 8 of 8