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Sim swap?

Started by: msdlucy92
On: 15/02/2016 | 19:17
Replies: 8
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by: msdlucy92
on: 15/02/2016 | 19:17
Can someone help me please. I just activated a new sim on my existing account... I was hoping to keep my old number an have my data/calls switched over to the new sim. It says that it sim swapped but I'm now confused.. My new sim is saying no signal an my old sim is exactly the same. Sorry to sound confusing
Message 1 of 9
by: stevieco
on: 15/02/2016 | 19:19
It can take upto 24 hour to fully activate the sim so wait and in the mean time if you wana ask an agent http://giffgaff.com/support/a
Get a free giffgaff Sim
Message 2 of 9
by: stevieco
on: 15/02/2016 | 19:19
It can take upto 24 hour to fully activate the sim so wait and in the mean time if you wana ask an agent http://giffgaff.com/support/ask
Get a free giffgaff Sim
Message 3 of 9
by: fidas
on: 15/02/2016 | 19:20
hi it can take up to 24 hrs to activate.
Message 4 of 9
by: msdlucy92
on: 15/02/2016 | 19:20
Does it mean my new number and text and calls will go on to my new sim? Thanks for the reply
Message 5 of 9
by: giffgaffer_manchester
on: 15/02/2016 | 19:20
You can't have two sims on one account matey one sim only so you will need to perform a sim swap matey here's how to do it
NOTE= Sim swaps will only happen between 04:30am and 9:30pm_

1. Go to https://giffgaff.com/activate and enter the 6 digit activation code from the back of your sim pack.
2. The next page willl display information about your old and new sim click where it says yes I want to swap my sim then click the confirmation button
3. Put the new sim in your phone and restart your phone it should activate straight away. If not restart your phone after about 30 minutes.
Enjoy Giffgaff>Happydays:_: 👍

Regards Giffgaffer_manchester
P.s if you need anything further just post back👍
everyone needs a little hope love and someone who believes in them, remembering difficult roads lead to beautiful destinations. Happy giffgaffing one and all
Message 6 of 9
by: msdlucy92
on: 15/02/2016 | 19:22
I think I've done that. Smiley Happy I was panicking that I've canceled my old sim with the number I wanted and my goody bag on. Thanks
Message 8 of 9