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Sim swap

Started by: vickysmalls
On: 05/04/2018 | 14:12
Replies: 5
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by: vickysmalls
on: 05/04/2018 | 14:12

I did  a SIM swap yesterday and still have no way of checking messages or calling anyone. I have tried everything from removing SIM starting again switching off phone still nothing. It says I have Giffgaff reception my goodybaf hasn't expired and I'm able to log in and it show me my old number so why can't I still call or receive messages? 

Please help if u can I'd like to know the status of this SIM swap. Thanks

Message 1 of 6
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by: djbonner07
on: 05/04/2018 | 14:15
@vickysmalls >>

Make sure you have not got it mixed up with other sim etc, also see below. >>

Most Sim Swap Activation Completions Have Been Reported To Take From -

● Instantly - few minutes
● 30 minutes
● 24 hours (in rare cases)

Once the new sim is activated, the old sim will not work and will be disconnected, so you will carry on using the new sim from the "Sim Swap"

Important: Once you start the SIM swap process, your current SIM will stop working.

There will be a short delay before your new SIM becomes active, but it will usually only take a few minutes.

Everything you need to know about giffgaffs sim swap can also be found here aswel:
http://community.giffgaff.com/t5/giffgaff-Top-Tips/How-to-use-SIM-Swap/td-p/6885194
Get a free giffgaff Sim
Message 4 of 6
by: saul_goodman
on: 05/04/2018 | 14:13
Hi there, @vickysmalls

A SIM swap normally takes no more than 30 minutes however, in some rare cases, can take up to 24 hours to complete. In the meantime, I suggest you periodically turn your phone off and back on again so that it will allow the signal to refresh and register with the network.

If your SIM swap isn’t completed within 24 hours please contact a giffgaff agent to investigate. To contact a giffgaff agent please follow this https://support2.giffgaff.com/app/ask/SIM-and-number/Performing-a-SIM-Swap/form/ link

Please note giffgaff agents usually reply in a couple of hours but can take up two 24 hours.

You can find agent replies under your “Messages From Agents” via your dashboard or the page can be accessed by following this link https://giffgaff.com/support/questions
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 2 of 6
by: antonio75
on: 05/04/2018 | 14:14
Hi... it could take a full 24hrs before the swap is complete from the time you swapped.. is the phone also unlocked or on 02?
Message 3 of 6
by: djbonner07
on: 05/04/2018 | 14:15
@vickysmalls >>

Make sure you have not got it mixed up with other sim etc, also see below. >>

Most Sim Swap Activation Completions Have Been Reported To Take From -

● Instantly - few minutes
● 30 minutes
● 24 hours (in rare cases)

Once the new sim is activated, the old sim will not work and will be disconnected, so you will carry on using the new sim from the "Sim Swap"

Important: Once you start the SIM swap process, your current SIM will stop working.

There will be a short delay before your new SIM becomes active, but it will usually only take a few minutes.

Everything you need to know about giffgaffs sim swap can also be found here aswel:
http://community.giffgaff.com/t5/giffgaff-Top-Tips/How-to-use-SIM-Swap/td-p/6885194
Get a free giffgaff Sim
Message 4 of 6
by: vickysmalls
on: 05/04/2018 | 14:19
Yes my phone is unlocked I can see Giffgaff as the network?
Message 5 of 6
by: vickysmalls
on: 05/04/2018 | 14:20
I've read all that already though it doesn't actually tell me the status. I have periodically switched my phone on and off still nothing
Message 6 of 6