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Sim swop giffgaff to giffgaff will i lose my goodybag on my new sim

Started by: amand69224
On: 30/07/2018 | 10:32
Replies: 7
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by: amand69224
on: 30/07/2018 | 10:32
I want to keep my old giffgaff number will i lose my goodbag that i have put on my new giff gaff sim and how do i do a sim number swop.
Message 1 of 8
by: danhamman
on: 30/07/2018 | 10:33

do a SIM Swap to take across your phone number and any credit/goodybag you might have:

https://giffgaff.com/profile/details#simswap

 

@amand69224

.:.
Message 2 of 8
by: amand69224
on: 30/07/2018 | 10:35
I have put a goodbag on new sim will i lose that
Message 3 of 8
by: dalan
on: 30/07/2018 | 10:35

Hello @amand69224 

you won’t lose anything. 

You can now activate a new sim if you loose one, or it is , damaged or you need a  or nano sim, by doing a sim swap. 

 

If your contacts are saved to your sim, back them up first. 

Then

 

1 Log out of gg

2 Click activate a sim

3 Enter the 6 digit code on the sim card. 

4 Click continue

5 I the already a member section, enter your username and password. 

6 Log in

7 Click yes I want to replace my sim

8 Click yes i'm sure. 

Thats it. Your gg number, and account details will be transferred to your new sim. 

 

Get a free giffgaff Sim
Message 4 of 8
by: danhamman
on: 30/07/2018 | 10:45

@amand69224 wrote:

I have put a goodbag on new sim will i lose that

Depends what you mean by that.

How many active giffgaff SIM cards do you have?

 

@amand69224

.:.
Message 6 of 8
by: amandaalby
on: 30/07/2018 | 10:45
I have all ready activated new SIM and put a goodybag on it,i have not lost any contacts,i just want my old Giffgaff number,when i try a SIM swap its saying i can not do this as i have reported it stolen and i havent
Message 7 of 8
by: danhamman
on: 30/07/2018 | 10:46

@amandaalby wrote:

I have all ready activated new SIM and put a goodybag on it,i have not lost any contacts,i just want my old Giffgaff number,when i try a SIM swap its saying i can not do this as i have reported it stolen and i havent

Your 'old' giffgaff number presumably belong to your 'old' account, this cannot be transferred to another account, nor to another active giffgaff SIM

 

@amandaalby

@amand69224

.:.
Message 8 of 8