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Started by: kloejane
On: 07/08/2015 | 21:48
Replies: 9
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by: kloejane
on: 07/08/2015 | 21:48
I swap my sim and still got same number is that normal if I didn't transfer it
Message 1 of 10
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by: asciimotog
on: 07/08/2015 | 22:00
Hi @knloejane

Sim swaps are intended to allow users to replace their sim card without changing their number. So it would not work out for you.

To change your number please go to your account page https://giffgaff.com/profile/details and select change next to your number.

Please note that this service is only available between 9.30 and 4.30, and that you will lose your current number permanently.

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Message 7 of 10
by: miaoxian1
on: 07/08/2015 | 21:49
Hi Yes it is
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Message 2 of 10
by: lewiskendall
on: 07/08/2015 | 21:50

Hi

 

Yes that sounds completly normal as a sim swap transfers from one sim to a new sim.

Get a free giffgaff Sim
Message 3 of 10
by: stevestransport3
on: 07/08/2015 | 21:52
Yes. A sim swap just transfers all your giffgaff account details goodybag and airtime credit on to a new SIM card.

If you need a new number you can do this from your account dashboard.

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Message 4 of 10
by: giffgaff_1
on: 07/08/2015 | 21:52
Hi, you've done a SIM swap which keeps your number on the new SIM
GetafreeGiffgaffSim
Message 5 of 10
by: mathew40
on: 07/08/2015 | 21:53 edited: 07/08/2015 | 21:54

Hi there @kloejane
It sounds like you have performed a sim swap, which will swap all your current details from your current sim card, to a New unactivated sim card.
Check your dashboard here https://giffgaff.com/dashboard if it shows the same number, you have successfully performed a sim swap.

Get a free giffgaff Sim
Message 6 of 10
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by: asciimotog
on: 07/08/2015 | 22:00
Hi @knloejane

Sim swaps are intended to allow users to replace their sim card without changing their number. So it would not work out for you.

To change your number please go to your account page https://giffgaff.com/profile/details and select change next to your number.

Please note that this service is only available between 9.30 and 4.30, and that you will lose your current number permanently.

Knowledge Base ~ Shortcodes ~ Community Guidelines

Ask the community ~ Ask an agent ~ Check agent messages ~ Educators 

Order a free sim with £5 free credit (£10 top up required)  PM me for sims by 1st class post and overseas

Message 7 of 10
by: charlie_don123
on: 07/08/2015 | 22:02
Hi there,

If you do a sim swap, you will keep your existing number/goodybag or airtime credit
Get a free giffgaff Sim
Message 8 of 10
by: ntfcfan
on: 07/08/2015 | 22:06
Yes a sim swap transfers your number along with anyway credit and active goodybag
Message 9 of 10
by: richybhoy36
on: 07/08/2015 | 22:11

Hi there yes as thats what happens when you do a sim swap ! Richy .

Message 10 of 10