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Site cant be reached when topping up

Started by: rob19791
On: 08/02/2018 | 10:31
Replies: 8
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by: rob19791
on: 08/02/2018 | 10:31

I just tried adding a goodybag and as i clicked Pay Now the site was unreachable, the money hasn't been taken as far as i know and the goodbag isn't active, is there a problem with the site? I'm using the Opera browser, never had problems prior to today.

Message 1 of 9
by: sheppola
on: 08/02/2018 | 10:32

@rob19791

 

 

Try a different browser and or clear your Browser caches and History.Sites save temporary programs called,"Cookies".These can prevent logging in and Data entry on some sites as they may contain old or even damaged data.
On Android phones and my PC I use the free Ccleaner to keep my browsers clean and speedy,

Android,

https://play.google.com/store/apps/details?id=com.piriform.ccleaner&hl=en_GB

PC

https://www.piriform.com/ccleaner

If forum posts help please click the Kudos Button and or,"Best Answer"
"The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails."
Message 2 of 9
by: rob19791
on: 08/02/2018 | 10:33
I'll try another browser and get back to you, it's not cookies because they are cleared on every restart (CC Cleaner).
This is the message i get on Opera:
https://gyazo.com/d93c22d875660d9430b78e210189e57d
Message 3 of 9
by: giffgaffprepper
on: 08/02/2018 | 10:33
log out / clear browser history and cookies cache / log back in and check to see a payment has been made on your account here https://giffgaff.com/profile/payment-details#orders

if yes, retsart phone, if no you need to purchase again

think the website may have a few issues this morning, you're not the first to mention problems
Message 4 of 9
by: sheppola
on: 08/02/2018 | 10:36

@rob19791

I'll try another browser and get back to you, it's not cookies because they are cleared on every restart (CC Cleaner).
This is the message i get on Opera:
https://gyazo.com/d93c22d875660d9430b78e210189e57d

If you are on Android I use a great small free Browser(No ads) called Via,

 

https://play.google.com/store/apps/details?id=mark.via.gp&hl=en_GB

 

Your problem may be with Opera as it now includes it's free VPN(Virtual Private Network) and some sites don't like this.

 

I use the Separate Opera VPN for online banking as an extra security as I work away from home a lot Smiley Happy

 

If forum posts help please click the Kudos Button and or,"Best Answer"
"The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails."
Message 5 of 9
by: rob19791
on: 08/02/2018 | 10:38 edited: 08/02/2018 | 10:41

Worked on Firefox Smiley Happy

Thanks for the speedy replies!! Very impressed at how fast people here are willing to help Heart

Message 6 of 9
by: sheppola
on: 08/02/2018 | 10:41

@rob19791

Worked on Firefox Smiley Happy

Cool Smiley Happy

 

Did you know that post Android Lolipop you can set your Pin lock on bootup as well so no one can even get into,"Safemode"  :blob8:

If forum posts help please click the Kudos Button and or,"Best Answer"
"The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails."
Message 7 of 9
by: rob19791
on: 08/02/2018 | 10:49
I only use my phone for calls and text messaging, i have a HTC something or other, i've used whatsapp a few times but generally i don't connect it to the internet. I'm 38, i'm old skool Smiley Wink
Message 8 of 9
by: sheppola
on: 08/02/2018 | 11:18

@rob19791

I only use my phone for calls and text messaging, i have a HTC something or other, i've used whatsapp a few times but generally i don't connect it to the internet. I'm 38, i'm old skool Smiley Wink

I'm 732 months old and I'm all over new tech you,"Luddite"<Joke>  Smiley Very Happy:hiding2:

If forum posts help please click the Kudos Button and or,"Best Answer"
"The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails."
Message 9 of 9