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Snapchat problems

Started by: bergo
On: 05/11/2012 | 20:58
Replies: 9
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by: bergo
on: 05/11/2012 | 20:58

When i'm on the mobile internet my phone won't send any pictures from snapchat, but recieving is not a problem.
Is this a bug with giffgaff? Or just my phone? Because when i log onto wifi everything works fine.

 

 

Message 1 of 10 (25,389 Views)
1 ACCEPTED SOLUTION

Accepted Solutions
by: sloz
on: 05/11/2012 | 21:09
Best Answer
Accepted by topic author bergo
‎21-08-2015 01:01
This will fix errors on apps and sites with iPhones (including ios6)

( note if you don't have any profile installed go straight to reset network settings)

REMOVE ANY PROFILE FIRST
Go to
Settings
General
Profiles ( near the bottom)
Click profiles and remove any that are there

NOW RESET NETWORK SETTINGS
go to
Settings
General
Reset ( at the bottom of the page)
And click reset network settings

Once the phone restarts go to
Settings
General
Mobile data ( or celular or celular data )
Mobile(or celular) data network ( scroll down if not visible)

And change the mobile data and mms apn 's
From idata.o2.co.uk
To giffgaff.com
dont click reset

ADDED FIX IF THE ABOVE DOSNT WORK
install the
onavo extend app or
Snappli app
from the Apple Store and install the giffgaff profile via the apps

IMPORTANT... Skygo and tvcatchup won't work with the onavo profile installed

Skygo won't work but tvcatchup will with the snappli profile installed
Get a free giffgaff Sim
Message 7 of 10 (25,696 Views)
by: sam1128
on: 05/11/2012 | 20:59 edited: 05/11/2012 | 21:20

  Whatsapp YouTube an Facebook problem etc

 
 If you having problem with sending pic through whatsapp or uploading to Facebook or YouTube videos not playing its cause is old profile .
 
 
.... We need to remove profile first .....
 
Go to settings- general- profile
(Profiles is near the bottom just before reset button )
 
Click on profile and remove it !
 
Once removed enter Settings manually :
 
 
Go to :
 
settings>general>network>mobile data network
 
 
Username: giffgaff
Password: password
 
Turn on off airplane mode thats it !
😃
 
See pic for snap shot:

http://bit.ly/Pdr9Ip

 
 

 

Get a free giffgaff Sim

Message 2 of 10 (25,380 Views)
by: sloz
on: 05/11/2012 | 21:03
Whst phone do you have?
Get a free giffgaff Sim
Message 3 of 10 (25,369 Views)
by: bergo
on: 05/11/2012 | 21:07
Still doesn't work..
Message 4 of 10 (25,366 Views)
by: bergo
on: 05/11/2012 | 21:08
I have an iphone 4.
Message 5 of 10 (25,365 Views)
by: irfanpatel
on: 05/11/2012 | 21:09
delete the proxy from your settings
Get a free giffgaff Sim
Message 6 of 10 (25,361 Views)
by: sloz
on: 05/11/2012 | 21:09
Best Answer
Accepted by topic author bergo
‎21-08-2015 01:01
This will fix errors on apps and sites with iPhones (including ios6)

( note if you don't have any profile installed go straight to reset network settings)

REMOVE ANY PROFILE FIRST
Go to
Settings
General
Profiles ( near the bottom)
Click profiles and remove any that are there

NOW RESET NETWORK SETTINGS
go to
Settings
General
Reset ( at the bottom of the page)
And click reset network settings

Once the phone restarts go to
Settings
General
Mobile data ( or celular or celular data )
Mobile(or celular) data network ( scroll down if not visible)

And change the mobile data and mms apn 's
From idata.o2.co.uk
To giffgaff.com
dont click reset

ADDED FIX IF THE ABOVE DOSNT WORK
install the
onavo extend app or
Snappli app
from the Apple Store and install the giffgaff profile via the apps

IMPORTANT... Skygo and tvcatchup won't work with the onavo profile installed

Skygo won't work but tvcatchup will with the snappli profile installed
Get a free giffgaff Sim
Message 7 of 10 (25,697 Views)
by: bergo
on: 05/11/2012 | 21:17
Great, it worked. Thank you!
Message 8 of 10 (25,354 Views)
by: chloewaterson
on: 21/04/2015 | 18:47
How can I fix it when I've got a Samsung fame?
Message 9 of 10 (2,411 Views)
by: sloz
on: 21/04/2015 | 19:09 edited: 21/04/2015 | 20:01
Can you make sure you don't have the proxy server in place on your data settings
If you see this 193.113.200.195
Remove it and leave it blank
Get a free giffgaff Sim
Message 10 of 10 (2,406 Views)