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Somebody please help me :(

Started by: efftech
On: 24/04/2012 | 16:22
Replies: 13
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by: efftech
on: 24/04/2012 | 16:22

OK I finally decided to do the switch from T-Mobile to GG.

I got my phone unlocked and activated my SIM but had no money in my bank so I went and bought a £10 voucher.

 

My friend told me I can buy a voucher and then pay for the £10 goodybag that way so I did that and redeemed the voucher and here I had thought that I had the goodybag activated so I rang up my mate and text somebody realising it was taking from my balance (at this point I have £9.94)

 

Now I have no idea how to get the goodybag as I don't think I can buy it with 9.94 and even if I could I don't know how.

 

I don't want to top up another £5 just for 6p is there ANYTHING I can do to get the £10 goodybag without topping up again?

 

Thanks everyone,

Dave!

Message 1 of 14
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by: d_eagleton
on: 24/04/2012 | 16:24
Best Answer
Contact an Agent http://bit.ly/giffgaffagent they may refund you the 6p but they don;t technically have to, either way there is no harm in trying

Buying a goodybag from existing credit: http://bit.ly/giffgaffgfc
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Message 2 of 14
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by: d_eagleton
on: 24/04/2012 | 16:24
Best Answer
Contact an Agent http://bit.ly/giffgaffagent they may refund you the 6p but they don;t technically have to, either way there is no harm in trying

Buying a goodybag from existing credit: http://bit.ly/giffgaffgfc
Get a free Giffgaff SimGet a free Giffgaff Sim
Message 2 of 14
by: zeenalin
on: 24/04/2012 | 16:25
hey once you put the £10 credit on your phone you need to come online and go to "top up" then choose your goodybag then click "pay with airtime balance" ....you could try ask an agent nicely for 6p back so you could purchase the £10 goodybag, or you could buy the £5 goodybag just for this month Smiley Happy
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Message 3 of 14
by: xpygmie
on: 24/04/2012 | 16:26
this just happened to someone else, there could be a gremlin messing with gg. did you have any apps on that will use data and if this is not fixed with in 24 hours contact a agent
Spread the love, press the kudos button above (especially if I helped you!)

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Click above to have a free sim with £5 credit on and get a completely free nyan cat!
Message 5 of 14
by: dearoldgranny
on: 24/04/2012 | 16:26
You could ask an agent but that will take up to 24hrs and they may well say no.

Read this guide for future reference: Buying a goodybag from existing credit:

http://bit.ly/giffcredit
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Message 6 of 14
by: think_of_tomoro
on: 24/04/2012 | 16:26
You are best off trying to contact an agent!

Contact an Agent - http://bit.ly/giffgaffagent

Hope this helps!
Message 7 of 14
by: jokeyboi77
on: 24/04/2012 | 16:28
hi dave

you could ask an agent for a 6p refund mate but you would be quicker topping up again to be honest and you have to topup a minimum of £10 i'm afraid sorry
agent link
http://giffgaff.com/rightnow/ask

also once you topup mate you need to then buy your goodybag with the credit see here http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Buying-a-goodybag-from-existing-credit/td-p...

i hope this helps mate
Message 8 of 14
by: efftech
on: 24/04/2012 | 17:02

Thanks everyone

 

Absolute brilliant community, I have asked an agent for 6p told them I will pay £1 on Paypal (not sure if they're allowed to take it but I hope so)

 

If there is anyway a member can credit me 6p I will happily pay you £1 on paypal or bank transfer haha

Message 9 of 14
by: charlesn
on: 24/04/2012 | 17:04

I suggest you throw yourself at the mercy of an agent.

 

Explain whet you did and why it went wrong.

 

Some of the agents are really nice and helpful and anderstaning also.

Regards,

Charles

Ps. ---If this post was helpful, please click the star on the right, or, accept as a solution. Thank You.---
Message 10 of 14