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Spam text again...

Started by: ander47068
On: 08/12/2018 | 19:38
Replies: 4
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by: ander47068
on: 08/12/2018 | 19:38 edited: 08/12/2018 | 19:48

 

Hey everyone.

 

I just received a Listen2books from Lasevia text...

 

“FreeMsg: Reminder. You are subscribed to Listen2books for £4.50 every week from Lasevia until you text STOP to 83463. HELP? 03300538808”

 

 

I had already gotten a spam text and money deducted from my account £2.50, a few weeks ago which I did not sign up for. I already changed my number via giffgaff change a number which resulting in me being locked out of my iCloud account after resetting my phone but apple not updating number... (this is a “know issue”... and I’ve been unable to use my iPhone as intended 

 

i ask, who’s responsibility is this? The telecommunication providers or apple?

 

im gonna go with the telecommunication company as they are first in line.

 

 

i currently have no credit on my account this time, so nothing can be deducted, but this really is a duct tape job on a problem that should be handled by the original telecommunication provider/giant.

 

 

in this case o2.

 

What are we, consumers supposed to do about this exactly? We only have so much power.

 

https://community.o2.co.uk/t5/Pay-Monthly/Text-scam/td-p/1117437/page/2

 

 

Perhaps giffgaff, being the people’s network can give o2 a kick in the *bleep*.

 

https://community.o2.co.uk/t5/Pay-Monthly/Text-scam/td-p/1117437/page/2

 

This is a very serious issue.

 

 

At suggestion of giffgaff posts from the last incident, I attempted to reply STOP to 83463.

It failed.

 

Whether this is the scamming company/individual or the recent o2 network AVOIDABLE “incident” (it was an outdated certifIcate apparently... see my other posts for the links if not seen already and want to know more).

 

Whether the reason for failure to stop text is this or that... well this isn’t a medical doctor who has been trained in addressing the symptom! 

 

Address the cause goddamn it (this is at o2). if your people can’t figure how to deal with this.., then hire people who can!!!!!! (Perhaps you should look at the giffgaff forums, there are clearly capable people posting here).

 

 I will not be adding any credit for international calls from hereon out.

 

/end post.

 

Message 1 of 5
1 BEST ANSWER

Accepted Solutions
by: tazzy19
on: 08/12/2018 | 19:43

@ander47068

if you have no airtime credit, but only a goodybag, they cannot take these charges, but they will still build up and the charges will be taken next time you add airtime credit, if you simply block them they'll stiil be sent and the charges applied, but you'll have no information as to where the airtime credit is going or that the chargs are building up.

You need to send STOP to the 5 digit number mentioned in the text

You need 10p credit to send the STOP message, but in the message there will be a customer services number which you can call from your goodybag minutes.03300538808

You can enter the 5 digit number here http://psauthority.org.uk/about-us/number-checker to find alternative contact methods

See https://community.giffgaff.com/t5/Tips-Guides/Premium-text-charges-do-s-And-don-t-s/m-p/18597940#M14... for more advice on how you became subscribed

Once you've sent the stop text you'll get a successfully unsubscribed message.

Once you are unsubscribed it's time attempt to recover your money, contact them from the subscribed phone, using the help number found in the text, or through the email or website found from the link above.
Explain you never knowingly subscribed and would like a refund of the charges

 

If you're still getting the messages after changing your number then it is possible you have malware on your phone, or you're visiting sites that are hosting malicious scripts

Message 4 of 5
by: natty88
on: 08/12/2018 | 19:41

@ander47068 unfortunately all I can suggest is follow the information given here premium texts guide https://community.giffgaff.com/t5/Tips-Guides/Premium-text-charges-Do-s-And-Don-t-s/m-p/18597940/hig...

Get a free giffgaff Sim
Message 2 of 5
by: tazzy19
on: 08/12/2018 | 19:43

@ander47068

if you have no airtime credit, but only a goodybag, they cannot take these charges, but they will still build up and the charges will be taken next time you add airtime credit, if you simply block them they'll stiil be sent and the charges applied, but you'll have no information as to where the airtime credit is going or that the chargs are building up.

You need to send STOP to the 5 digit number mentioned in the text

You need 10p credit to send the STOP message, but in the message there will be a customer services number which you can call from your goodybag minutes.03300538808

You can enter the 5 digit number here http://psauthority.org.uk/about-us/number-checker to find alternative contact methods

See https://community.giffgaff.com/t5/Tips-Guides/Premium-text-charges-do-s-And-don-t-s/m-p/18597940#M14... for more advice on how you became subscribed

Once you've sent the stop text you'll get a successfully unsubscribed message.

Once you are unsubscribed it's time attempt to recover your money, contact them from the subscribed phone, using the help number found in the text, or through the email or website found from the link above.
Explain you never knowingly subscribed and would like a refund of the charges

 

If you're still getting the messages after changing your number then it is possible you have malware on your phone, or you're visiting sites that are hosting malicious scripts

Message 4 of 5
by: ander47068
on: 08/12/2018 | 20:03
Thank you for the extra information on the build up.

Apple denied iPhone can be hacked/malware. I’m not naive enough to believe that though.

Guess I’ll be getting a new phone when I can.


Thank you JT and natty also,
I’ve already gone over those articles.


Cheers guys.
Message 5 of 5