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Spam text costing £4.50

Started by: ajwalker
On: 27/03/2019 | 12:54
Replies: 9
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by: ajwalker
on: 27/03/2019 | 12:54

I have a goodybag and credit.

Today I received a text saying "Thank you for subscribing to TTops Games for £4.50 from Mobici until you text STOP to 65065. Charge applied to mobile phone bill".  I hadn't subscribed and have never heard of them. £4.50 appears to have been taken from my credit. I reported this to 7726 (the spam line). What I would like to do is "freeze" my remaining credit until I need it, in case someone else steals it again. Is this possible?

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by: nosheen_kabul
on: 27/03/2019 | 12:55
Hi @ajwalker
You need credit to send the STOP message, but in the email or message there ought to be a customer services number which should be able to be dialled from your goodybag.

It is important that you do send the STOP text or that you get them to unsubscribe you.

If you don't do so the messages will still be sent, using up any credit you have, and even if you don't have credit the charges will still be applied when you next add air time credit.

Simply blocking the number will not stop the texts or charges as they are charged at network level, blocking simply stops them appearing on your phone but you will still be charged

https://community.giffgaff.com/t5/Tips-Guides/Premium-text-charges-do-s-And-don-t-s/td-p/18597940
Click to get a free giffgaff Sim with £5 airtime credit
Message 2 of 10
by: nosheen_kabul
on: 27/03/2019 | 12:55
Hi @ajwalker
You need credit to send the STOP message, but in the email or message there ought to be a customer services number which should be able to be dialled from your goodybag.

It is important that you do send the STOP text or that you get them to unsubscribe you.

If you don't do so the messages will still be sent, using up any credit you have, and even if you don't have credit the charges will still be applied when you next add air time credit.

Simply blocking the number will not stop the texts or charges as they are charged at network level, blocking simply stops them appearing on your phone but you will still be charged

https://community.giffgaff.com/t5/Tips-Guides/Premium-text-charges-do-s-And-don-t-s/td-p/18597940
Click to get a free giffgaff Sim with £5 airtime credit
Message 2 of 10
by: spacefrog
on: 27/03/2019 | 12:57

@ajwalker 

What i would do if i were you, if just buy another goodybag with your airtime credit, so it cant be taken.

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Message 3 of 10
by: rebelyell
on: 27/03/2019 | 12:58
You're going to have to text STOP to them unfortunately otherwise the charges will build up and they'll suck the money out of your credit as soon as you top it up.

What's worse is that you're charged for the STOP text.

You might be able to claw your money back later by contacting the company but they won't make it easy.
Message 4 of 10
by: richybhoy36
on: 27/03/2019 | 14:51
Hi there I'm sorry your being bothered with this we are seeing it more and more on the forum lately ! The only thing I can think is to send ( STOP ) to the number and failing that you might be best to change your mobile number ! Sorry again !
Message 5 of 10
by: 4128334
on: 27/03/2019 | 15:03
@ajwalker
Good Afternoon
The following link will explain Payforit Premium Rate Text's and how to take action to stop them taking Payments from your account:-
https://community.giffgaff.com/t5/Tips-Guides/Premium-text-charges-Do-s-And-Don-t-s/m-p/18597940/hig...
Get a free giffgaff Sim
Message 6 of 10
by: muggles708
on: 27/03/2019 | 15:44 edited: 27/03/2019 | 15:57

@ajwalkerwrote:

I have a goodybag and credit.

Today I received a text saying "Thank you for subscribing to TTops Games for £4.50 from Mobici until you text STOP to 65065. Charge applied to mobile phone bill".  I hadn't subscribed and have never heard of them. £4.50 appears to have been taken from my credit. I reported this to 7726 (the spam line). What I would like to do is "freeze" my remaining credit until I need it, in case someone else steals it again. Is this possible?

@ajwalker 

If you have at least 10p credit, it's probably best to send the STOP text before doing anything else. You should get a text back to confirm that the charges are stopped. A GiffGaff agent will refund your remaining credit back to your card in these circumstances.

 

I've not come across this "service" before and it doesn't currently  seem to be registered with the PSA. There should also be a UK standard rate telephone number supplied with the text, and that doesn't seem to have been supplied either. Contact PSA https://psauthority.org.uk/for-consumers/contact-us-for-consumers to query the apparent non-compliance with the rules and to obtain contact details for the company.

 

You can then insist on a FULL refund and pursue either the company or GiffGaff (if, as often happens the company is uncooperative) through the Small Claims procedure if necessary. You CAN and SHOULD try o get your money back. These scams rely on consumers apathy to survive.

 

You need to be aware that GiffGaff leak your phone number to third parties when you access the internet using mobile data, and this is probably how your number was acquired in order to make these charges. The system which does this is called 'Payforit'.

 

These companies use vulnerabilities of the 'Payforit' system to obtain consumers numbers and sign them up to bogus subscriptions. Simply closing an innocent looking popup can pass your number to these scammers.

 

 

Comprehensive and independent information and advice on dealing with these scams is on the payforitsucks website.  This website provides constructive advice about forcing the scammers to refund. Specialist and legal support is also available through the site if you encounter difficulties. Google "payforitsucks" or follow the link to the faq in my signature. The website contains detailed advice on the steps you need to take to stop further charges, obtain a refund and protect yourself from these scams in the future.

 I hope you manage to resolve this matter. These scams are a disgrace to the mobile communications industry and GiffGaff should be doing more to assist affected members and to protect members from these scams.

 

 

 

Been scammed by 'Payforit'? Need independent advice? Payforit Faq for GiffGaff Customers
Support GiffGaff introducing two factor Authorisation for ‘Payforit’ https://labs.giffgaff.com/idea/16712363/require-2-factor-authentication-to-sign-up-for-payforit-tex...
Message 7 of 10
by: edzchimp
on: 01/04/2019 | 07:33

Same thing has just happened to me!! 😡

i had similar trouble a year or so ago & lost £20 credit. So since then I try to not top up my balance but needed to last week & since its £10 minimum, half has now been wiped out! It’s absolute craziness that companies can still do this. It’s been going on for years!

Message 8 of 10
by: headcases
on: 01/04/2019 | 09:19
You will need to reply to stop the charges
If I helped click ''solutions and kudos'' thanks

Sent from my iphone 6s
Message 9 of 10
Highlighted
by: mikmac
on: 26/04/2019 | 02:08
I'm another innocent that's just been robbed to the tune of £4.50. I made Giffgaff aware of the scam text initially and ignored it so they would have no response from their unsolicited text. Now having just had my airtime balance debited I have replied with STOP and received this text: Free msg: Regarding your opt-out request, you are unsubscribed and will receive no further messages. No further action needed. However I (we) have been robbed. I'll be letting an agent know and no doubt they will just reply with a link to GG t&c. I wouldn't mind but not having done anything to instigate this I feel the network should protect its customers. £4.50 isn't the end of the world but having it taken without consent and after contacting an agent and blocking premium incoming texts I'm just astounded. This could be the end of Giffgaff for me depending on what way the wind blows.
Message 10 of 10