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Start goodybag early with top up voucher

Started by: chlosamantha
On: 10/03/2018 | 18:55
Replies: 4
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by: chlosamantha
on: 10/03/2018 | 18:55

How do I start my recurring goodybag early with my top up voucher? I have topped up with voucher number ten pound and want to reoccur my goodybag early as ran out of minutes but it isn't letting me. Please help. 

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by: endorphin
on: 10/03/2018 | 18:57

Hi @chlosamantha you have to cancel your recurring goodybags first then you can exchange your topup for your next goodybag and start it early.

 

To change/cancel your recurring goodybag/gigabag please see this guide https://community.giffgaff.com/t5/Using-giffgaff/How-can-I-change-my-recurring-goodybag/ta-p/5130398

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Message 2 of 5
by: endorphin
on: 10/03/2018 | 18:57

Hi @chlosamantha you have to cancel your recurring goodybags first then you can exchange your topup for your next goodybag and start it early.

 

To change/cancel your recurring goodybag/gigabag please see this guide https://community.giffgaff.com/t5/Using-giffgaff/How-can-I-change-my-recurring-goodybag/ta-p/5130398

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Message 2 of 5
by: amir667
on: 10/03/2018 | 18:57 edited: 10/03/2018 | 18:58

Hi @chlosamantha

 

If you haven't already you follow the steps below to exchange your airtime credit for a goodybag bundle.

 
2. Go to the "Top-up" section of the website
3. Select the goodybag/gigabag you wish to buy and then click “select button”.
4. Your goodybag/gigabag appears in your basket. Click "Select" next to "I only need a goodybag"
5. Click "Continue" without ticking the box to recur your goodybag
6. Click "Exchange airtime credit"
 
If you have any issues following the steps above please check out this pictorial guide https://community.giffgaff.com/t5/Solve-your-questions/Can-I-buy-a-goodybag-gigabag-with-my-existing...
 
In order for you to be eligible to start a goodybag early you will need to have 50 minutes or 50MB left on the live bundle.
 
Simply follow the steps below to start a goodybag early or you can follow the video tutorial here https://www.youtube.com/watch?v=aXOph2WF9Jo
 
2.If you have less than 50 minutes or 50MB left in your goodybag, a message will appear under "My goodybags"
Start my goodybag now.png
3.If you are recurring your goodybag, you can decide to recur your next goodybag right now,
4.If you have a queued goodybag, you can decide to start your queued goodybag right now,
5.If you have no recurring or queued goodybag, you can select a new goodybag to start right now.
6.Again note when you purchase a goodybag early, it erases your current goodybag and you will lose any remaining allowance, so we ask you to confirm you are really sure you want to start a new goodybag right now.
7.When you select a new goodybag or recur your goodybag early, the payment for the new goodybag is taken at this point, and a payment confirmation page is displayed.
8.Your new goodybag is active and is visible in http://giffgaff.com/dashboard
 
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by: liamc2000
on: 10/03/2018 | 18:57
When you buy your next goodybag, there should be an option to start it straight away providing you are under the 5 mins and 50mb rule.

Hope this helped Smiley Happy
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Message 4 of 5
by: littlechris1989
on: 10/03/2018 | 18:59
Hi

See the link below for starting your recurring goodybag early. You can only start a goodybag early if you have less than 50 minutes or 50MB data on your current goodybag.

https://community.giffgaff.com/t5/Announcements/Introducing-Early-Re-purchase-on-Goodybags-and-Gigab...

I hope this guide helps you out.
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