Knowledge Base

Still No Service Lichfield area Ws15 what's going on ???????????????

Started by: stue111
On: 01/06/2016 | 17:03
Replies: 12

by: stue111
on: 01/06/2016 | 17:03 edited: 01/06/2016 | 17:18

Why is the service still down after 2 days

Message 1 of 13
by: rhort
on: 01/06/2016 | 17:03 edited: 01/06/2016 | 17:18

You should probably check the service status in your area, which you can do by entering your postcode at

This should give you details of any local issues, including planned and emergency engineering work, as well as indicating what sort of signal strength you should expect, and the quality of mobile internet connection. You can also check for specific mast issues and service updates there.

If you find that there are no issues reported in your area, try:

1. Checking for any GiffGaff-specific issues in the Service Updates forum at

2. Turning your phone off, removing the SIM, waiting five minutes, then putting the SIM back in and turning your phone back on again, then wait five more minutes and try using it as normal

3. A manual roam (which can often sort out general communication issues) - there's a handy guide for this at

Message 2 of 13
by: len_b
on: 01/06/2016 | 17:04 edited: 01/06/2016 | 17:18

Hi, check your local o2 mast for problems

Message 3 of 13
by: smiler667
on: 01/06/2016 | 17:05 edited: 01/06/2016 | 17:18

Hello @stue111 & welcome to the giffgaff Community

You should probably check the service status in your area by following this link and entering your postcode. This should give you display any local issues, including planned work, as well as indicating signal strength (2G , 3G & 4G) & outages.

If you find that there are no issues with the signal you can try manual roaming-

And try turning your device off for a couple of minutes and then turn it back to force the device to refresh the network signal.

Click to get free Nano/Micro/Standard sim with £5 credit
Message 4 of 13
by: stue111
on: 01/06/2016 | 17:59
Have tried this all it says is " sorry currently" ?? What use is that to anyone also if not on by the 16/ 06/2016 will cancel all my family's 4 sims and get another network
Message 5 of 13
by: pwei94
on: 01/06/2016 | 19:54
Presumably cos they gave not fixed it. What is the status for the mast?

Sometimes the equipment fails and they have to order a replacement which might not be in the UK. Or they need a crane that needs a partial Road closure (which take a minimum of 7 days). Or they might be waiting for a3rd party like Openreach our the electricity people.

O2 will fix it as quick as they can, but it might take a while
Message 6 of 13
by: ed3925
on: 01/06/2016 | 20:08

The status reads:


Sorry we're currently working on a phone mast in this area

You might experience problems making calls, using the internet, or sending/receiving emails.

Updated 19:30 (refreshed hourly). Recent faults might not show yet.


You can register for updates on the o2 website if you wish.


o2/giffgaff coverage looks patchy in WS15, how is it normally?

Message 7 of 13
by: stue111
on: 01/06/2016 | 20:57
Hi usually perfect connection 3 to 4 bar never had a problem before just the last 2 days no service on all our phones.
Message 8 of 13
by: mustafa06
on: 01/06/2016 | 20:59
Hi @stue111

If there is a service problem or if there is maintenance or something like that in your area, then you will probably get some kind of date if you contact o2 directly. Although these dates are rather unreliable from what I have heard, they should give you a general idea as to if it is a short term or long term problem.
Remember to always award a best answer!
Get a free giffgaff Sim
Message 9 of 13
by: stue111
on: 01/06/2016 | 21:07
Hi have searched but no time scale given.
Message 10 of 13