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Started by: davelufc62
On: 13/07/2018 | 22:51
Replies: 2
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by: davelufc62
on: 13/07/2018 | 22:51

Posted earlier about not being able to txt either send or receive and I tried everything that people said ie manual roam, turn on/off, clean sim card etc but still no joy and now my phone is overheating ffs!!!??? Never had any problems with my ZTE fone up to now so really don't know what to do 

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by: markwynn
on: 14/07/2018 | 08:22

Hi @davelufc62  

 

A few things you can do to narrow down the issue logically:

• Reboot your device

• Network / mast issue
Check if there are any reported issues in your area, and try to verify with other local O2 / giffgaff users around you if they are experiencing similar problems: https://giffgaff.com/coverage-and-service

• SIM issue
Test your giffgaff SIM in another unlocked phone. If the same SIM does not work in multiple devices, then you may have a faulty SIM. You can order a new SIM or find a spare inactivated one, and do a ‘SIM swap’: https://giffgaff.com/support/sim-and-number/change-your-sim. Your number / goodybag / credit get transferred to the new SIM so you don't lose anything.

• Phone issue
Test different known working SIMs in your phone. If all SIMs get no signal in the same device, then there could be a potential problem with your handset.

Message 3 of 3
by: rhort
on: 14/07/2018 | 08:17

Having read your other thread the only thing it looks like you haven't tried yet is a SIMswap; this will transfer your entire GiffGaff account to a new SIM, and hopefully resolve this issue.

 

To transfer your GiffGaff account (number, credit, GoodyBag, etc) to another SIM, follow the procedure at:

https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084

 

All new GiffGaff SIMs can be fitted in any handset, as the smaller size ones simply pop out from the larger one.

 

The transfer process usually takes no more than 30 minutes, but could possibly take up to 24 hours.

Message 2 of 3
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by: markwynn
on: 14/07/2018 | 08:22

Hi @davelufc62  

 

A few things you can do to narrow down the issue logically:

• Reboot your device

• Network / mast issue
Check if there are any reported issues in your area, and try to verify with other local O2 / giffgaff users around you if they are experiencing similar problems: https://giffgaff.com/coverage-and-service

• SIM issue
Test your giffgaff SIM in another unlocked phone. If the same SIM does not work in multiple devices, then you may have a faulty SIM. You can order a new SIM or find a spare inactivated one, and do a ‘SIM swap’: https://giffgaff.com/support/sim-and-number/change-your-sim. Your number / goodybag / credit get transferred to the new SIM so you don't lose anything.

• Phone issue
Test different known working SIMs in your phone. If all SIMs get no signal in the same device, then there could be a potential problem with your handset.

Message 3 of 3