Dear Giffgaff team,
I would wish to request to stop the auto-top up for my Goodybag starting from the 20th July onwards.
Reason is, I would not be in the UK, and hence it would be pointless deducting it that amount from my account.
In addition, the auto-top up system is really risky as deduction from my bank account following my latest top up was done WITHOUT my approval. I had no idea how Giffgaff executed that as I verified and knew that both my Auto Top-up and Recurring GiffGaff top-up was off. Furthermore, as there was no request of me to go through the additional provision of my 8-coded security key (usually done by merchants before transaction), I was most definitely startled to have Giffgaff automaticaly deduct that amount from my account.
Imagine if I was running on overpayment on my current account. How messy would that be if I were to bear additional charges for being in debt? =(
I hope you will kindly see it from my viewpoint. I currently have some credits with GiffGaff, and was intending to use them up for my latest top-up if not for the unnccessary deduction from my bank account.
I therefore humbly request that:
1) To return me my latest top-up amount that Giffgaff had deducted without my permission.
2) Stop all recurring and auto-top ups on my number so that there will be no such problems arising in the future for us.
I still love you Giffgaff. Don't make me lose my hope in you.xx
We are the community of users on here
You can change your options (including auto top-up and goodybags recurring) via the "My Account" section of "My Giffgaff" dashboard.