I was never alerted, informed nor asked if I wanted an adult filter put on my account. Nor would I agree to it if it were offered. For a month or so I have been unable to access what Giff Gaff considers adult content and cannot unlock it oweing to having neither a drivers license or a passport. If I had them, I still wouldn't provide them as I am under no legal obligation to do so to access adult material.
Simply put, I have no recourse but to insist that any filtering on my account immediately be deactivated or else I find a new mobile provider. I have been a good customer for many years but I will not be told I may not access material I'm legally permitted to. I do not agree with this moralistic and unwanted censorship.
In addition, support from GiffGaff is unsatisfactory in the extreme.
Unfortunately,giffgaff have to abide by ofcom's ruling that you have to provide evidence of your age.No one at giffgaff will be able to help you with this-not even the agents.
This can be provided by either your machine readable passport or uk driving licence.If you have neither,you won't be able to lift the adult content restrictions.
Every, and I stress every, networkis obligated under the Mobile Operator's Association (MOA) Code of Practice to prevent access by minors to adult content. I was a member of the working party that drafted the CofP back in 2002.
It has absolutely nothing to do with OfCom save that they accepted, nem. con., the actions of the MOA.
Every operator will ask a customer to prove their majority by a variety of methods. giffgaff have selected either driving licence or passport as the most appropriate for a 100% online offering.
They do not either have to ask you or seek your agreement to grant or prevent access.
giffgaff staff will not, under any circumstances, lift the content bar without your provision of the requisite document(s).