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Strange text message.

Started by: ojh_olly
On: 22/06/2019 | 17:06
Replies: 7
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by: ojh_olly
on: 22/06/2019 | 17:06

Hi, I have just received a text from>**phone_number_removed** saying that the switch to my new giffgaff SIM with be completed in 24 hours - then provides a link to go to if it wasn't me who requested a new SIM. I kind of smell a rat but could it be that it's genuine and just been sent to the wrong number? I don't want to discover that my SIM has suddenly stopped working either! Thanks.

 

Message 1 of 8
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by: paul_d_
community giff-staffer

on: 22/06/2019 | 17:44

Hi @ojh_olly 

  

Paul here from the giffgaff community team (giffgaff staff) 

  

Thanks for posting this on the community & well done for being so vigilant. This text is a smishing type text – it has not been sent by giffgaff, these types of texts attempt to obtain your giffgaff login details. Please DO NOT insert any details or click on the link within the text message.

 

Any genuine link sent by giffgaff will have a giff.ly or giffgaff.com type link contained within the text. 

  

As mentioned, If you have inserted any details into the website (from the link in the text) please raise an agent case so that our agents can assist you further with securing your account, You can do this here:  

  

  

It may also be a good idea (as a precaution) to change your giffgaff password, you can do this directly here:  

  

  

If you use your existing password on any non giffgaff related sites it may be wise to change them as well (like banks, internet providers etc) 

  

Please forward the text message you have received to 7726. You will not be charged for reporting smishing texts to 7726. 

  

I will be sending you a Private message which can be read here:https://community.giffgaff.com/t5/notes/privatenotespage , If you can respond to it at your convenience that would be much appreciated. 

  

Look forward to hearing from you. 

  

Paul & the giffgaff community team. 

giffgaff Educator

Message 6 of 8
by: kate1028
on: 22/06/2019 | 17:21

It's a scam @ojh_olly - don't click on any links !!   There are several threads about this scam, and others - here's a link to one of them.

 

https://community.giffgaff.com/t5/Tips-Guides/Scam-SMS-text-message/td-p/23513400

 

Message 2 of 8
by: jt_21
on: 22/06/2019 | 17:27

@ojh_ollywrote:

Hi, I have just received a text from>**phone_number_removed** saying that the switch to my new giffgaff SIM with be completed in 24 hours - then provides a link to go to if it wasn't me who requested a new SIM. I kind of smell a rat but could it be that it's genuine and just been sent to the wrong number? I don't want to discover that my SIM has suddenly stopped working either! Thanks.

 

There have been some reports of members receiving these scam texts/email messages, DO NOT click on any of the links in the message or input any personal details ..... as a security measure it is advisable to:
Change the password to your giffgaff account - https://giffgaff.com/profile/details#passwd
Change your email associated to your giffgaff account - https://giffgaff.com/profile/details#email
If you feel your account may have been compromised, contact the giffgaff agents via this link - https://support2.giffgaff.com/app/ask/Account-misuse/Account-Misuse/form/
Alert your bank for possible unauthorised account debits and to change text alerts messages
Change passwords/emails on any other accounts outside of giffgaff that might have the same login information
Let us know if you have received a text saying that a SIM swap is about to be performed

 

@report_phishing 

Message 3 of 8
by: pauljohn7
on: 22/06/2019 | 17:31 edited: 22/06/2019 | 17:33

@ojh_olly 

 

giffgaff uses giff.ly and giffgaff.com in its web page links.  It also uses giffgaff.co.uk for email addresses.

 

If the web address is something else then it won't be from giffgaff.

 

DO NOT CLICK LINK OR GIVE ANY PERSONAL INFORMATION

 

IT'S SCAM TO GET YOUR BANK ACCOUNT DETAILS / EMAIL ADDRESS AND GIFFGAFF LOGIN AND PASSWORD

 

Please follow all steps here 

 

Spam text/misuse list of things to do 

 

Forward the complete message to 7726 this will not be charged to send. 

 

 

Change the password to your giffgaff account - 

 

https://giffgaff.com/profile/details#passwd

 

Change your email associated to your giffgaff account -

 

 https://giffgaff.com/profile/details#email

 

 

Let us know about the account compromise via the agents on this link -

 

 https://support2.giffgaff.com/app/ask/Account-misuse/Account-Misuse/form/

 

 

Alert your bank for possible unauthorised account debits and to change text alerts messages

 

 

Change passwords/emails on any other accounts outside of giffgaff that might have the same login information

 

 

@report_phishing  

Get a free giffgaff SIMHello!
Message 4 of 8
by: django21
on: 22/06/2019 | 17:33
Definitely a Scam text. I would Delete it straight away.
Get a free giffgaff Sim
Get a free giffgaff Sim
Message 5 of 8
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by: paul_d_
community giff-staffer

on: 22/06/2019 | 17:44

Hi @ojh_olly 

  

Paul here from the giffgaff community team (giffgaff staff) 

  

Thanks for posting this on the community & well done for being so vigilant. This text is a smishing type text – it has not been sent by giffgaff, these types of texts attempt to obtain your giffgaff login details. Please DO NOT insert any details or click on the link within the text message.

 

Any genuine link sent by giffgaff will have a giff.ly or giffgaff.com type link contained within the text. 

  

As mentioned, If you have inserted any details into the website (from the link in the text) please raise an agent case so that our agents can assist you further with securing your account, You can do this here:  

  

  

It may also be a good idea (as a precaution) to change your giffgaff password, you can do this directly here:  

  

  

If you use your existing password on any non giffgaff related sites it may be wise to change them as well (like banks, internet providers etc) 

  

Please forward the text message you have received to 7726. You will not be charged for reporting smishing texts to 7726. 

  

I will be sending you a Private message which can be read here:https://community.giffgaff.com/t5/notes/privatenotespage , If you can respond to it at your convenience that would be much appreciated. 

  

Look forward to hearing from you. 

  

Paul & the giffgaff community team. 

giffgaff Educator

Message 6 of 8
by: richybhoy36
on: 22/06/2019 | 17:54
Hi its a smishing text dont click on anything and forward the message to giffgaff on 7726 for free.
Message 7 of 8
by: ojh_olly
on: 22/06/2019 | 17:57
Thanks, Paul. I haven't followed any of the links as I thought it looked about dodgy. I'll send a screenshot of the text message, as you requested. Thanks again.
Message 8 of 8