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Started by: emerald76
On: 17/04/2019 | 10:23
Replies: 4
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by: emerald76
on: 17/04/2019 | 10:23 edited: 17/04/2019 | 10:36

I’ve received a TechCrunch message supposedly from giff gaff ?? 

 

 

 

 

There is a second SIM card active with your phone number. It can be used to listen to your calls and view your text messages. If you didn't do this click the link, log in, and follow the steps. **removed link**       

 

This is a scam right ? 

 

**edited by educator **

Message 1 of 5
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by: paul_d_
community giff-staffer

on: 17/04/2019 | 10:39

Hi @emerald76 

 

Paul here from the giffgaff community team (giffgaff staff)

 

Thanks for posting this on the community & well done for being so vigilant. This text is a smishing type text – it’s not been sent by giffgaff, these types of texts attempt to obtain your giffgaff login details. Please DO NOT insert any details or click on the link within the text message. Any genuine link sent by giffgaff will have a giff.ly type link contained within the text.

 

As mentioned, If you have inserted any details into the website (from the link in the text) please raise an agent case so that our agents can assist you further with securing your account, You can do this here:

 

 

It may also be a good idea (as a precaution) to change your giffgaff password, you can do this directly here:

 

 

If you use your existing password on any non giffgaff related sites it may be wise to change them as well (like banks, internet providers etc)

 

Please forward the text message you have received to 7726. You will not be charged for reporting smishing texts to 7726.

 

I will be sending you a Private message which can be read here: https://community.giffgaff.com/t5/notes/privatenotespage , If you can respond to it at your convenience that would be much appreciated.

 

Look forward to hearing from you.

 

Paul & the giffgaff community team.

giffgaff Educator

Message 4 of 5
by: danhamman
on: 17/04/2019 | 10:24 edited: 17/04/2019 | 10:36

@emerald76wrote:

I’ve received a TechCrunch message supposedly from giff gaff ?? 

 

 

 

 

There is a second SIM card active with your phone number. It can be used to listen to your calls and view your text messages. If you didn't do this click the link, log in, and follow the steps. **removed link**       

 

This is a scam right ? 

Sound like it's a scam, yes - obviously don't click anything

Please forward the text message you have received to 7726. You will not be charged for reporting these texts.

 

@report_phishing

 

- Might be a good idea to change your giffgaff password:
https://giffgaff.com/profile/details#passwd

 

- Also think about changing the email associated to your giffgaff account:
https://giffgaff.com/profile/details#email

 

- Please contact giffgaff agents via this link:
https://support2.giffgaff.com/app/ask/Account-misuse-and-security-issues/Account-misuse-and-security...

They can advise with you with the relevant steps to take to safeguard your account.

 

- If you suspect your bank details may have been compromised as a result, alert your bank as soon as possible.

.:.
Message 2 of 5
by: natty88
on: 17/04/2019 | 10:25

@emerald76  DO NOT CLICK LINK OR GIVE ANY PERSONAL INFORMATION IT'S SCAM TO GET YOUR BANK ACCOUNT DETAILS 

 

please follow all steps here 

 

spam text/misuse list of things to do 

 

 forward the complete message to 7726 this will not be charged to send 

 

 

Change the password to your giffgaff account - 

 

https://giffgaff.com/profile/details#passwd

 

Change your email associated to your giffgaff account -

 

 https://giffgaff.com/profile/details#email

 

 

Let us know about the account compromise via the agents on this link -

 

 https://support2.giffgaff.com/app/ask/Account-misuse/Account-Misuse/form/

 

 

Alert your bank for possible unauthorised account debits and to change text alerts messages

 

 

Change passwords/emails on any other accounts outside of giffgaff that might have the same login information

 

 

Let us know if you have received a text about SIM swap  @report_phishing 

Get a free giffgaff Sim
Message 3 of 5
by: paul_d_
community giff-staffer

on: 17/04/2019 | 10:39

Hi @emerald76 

 

Paul here from the giffgaff community team (giffgaff staff)

 

Thanks for posting this on the community & well done for being so vigilant. This text is a smishing type text – it’s not been sent by giffgaff, these types of texts attempt to obtain your giffgaff login details. Please DO NOT insert any details or click on the link within the text message. Any genuine link sent by giffgaff will have a giff.ly type link contained within the text.

 

As mentioned, If you have inserted any details into the website (from the link in the text) please raise an agent case so that our agents can assist you further with securing your account, You can do this here:

 

 

It may also be a good idea (as a precaution) to change your giffgaff password, you can do this directly here:

 

 

If you use your existing password on any non giffgaff related sites it may be wise to change them as well (like banks, internet providers etc)

 

Please forward the text message you have received to 7726. You will not be charged for reporting smishing texts to 7726.

 

I will be sending you a Private message which can be read here: https://community.giffgaff.com/t5/notes/privatenotespage , If you can respond to it at your convenience that would be much appreciated.

 

Look forward to hearing from you.

 

Paul & the giffgaff community team.

giffgaff Educator

Message 4 of 5
by: rayraybb
on: 17/04/2019 | 11:03

Hi, it looks very likely to be a scam message. I would recommend ignoring it. There are also apps from the play store/app store to download so that you could automatically block some texts/numbers from coming in in the future

Message 5 of 5