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Text messages failing to send from overseas

Started by: sportstest
On: 15/03/2015 | 19:37
Replies: 9
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by: sportstest
on: 15/03/2015 | 19:37

Hi all,

 

I am currently in the Channel Islands (Jersey) and neither my wife nor I can send text messages.  They do appear to come in still.

 

Data is also working, as I am getting email as normal, and we both have credit, so it is not a credit issue.

 

I had the same problem in Nigeria a few weeks back, and I don't want the issue to occur when I am in Spain for work next week.

 

Am I missing something really obvious???

 

thanks in advance.

Message 1 of 10
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Accepted Solutions
by: shipon786
on: 15/03/2015 | 19:41
Hi, Try rebooting your phone. Also, check your area signal strength with this link as this could be affecting you.
http://giff.ly/ggservice

You can also try manual roaming
http://is.gd/manualroam

Good Luck!
Get a free giffgaff Sim
Message 3 of 10
by: nigelbrooks
on: 15/03/2015 | 19:40

Your phone will probably have tried to auto connect to a network (your e-mail may actually be coming over wifi).

 

Try selecting a network manually.

Get a free giffgaff Sim
I donate 100% of my SIM activation payback to charity, please help me boost the donation
Message 2 of 10
by: shipon786
on: 15/03/2015 | 19:41
Hi, Try rebooting your phone. Also, check your area signal strength with this link as this could be affecting you.
http://giff.ly/ggservice

You can also try manual roaming
http://is.gd/manualroam

Good Luck!
Get a free giffgaff Sim
Message 3 of 10
by: usmahn123
on: 15/03/2015 | 19:41
Try a Manuel roam
Message 4 of 10
by: nike2020
on: 15/03/2015 | 19:42
hi try to select network manually. this may be resolve your issue
Please select my answer as a best answerif i am helpful
Message 5 of 10
by: everestmt
on: 15/03/2015 | 19:54
reboot your phone
Message 7 of 10
by: hiteshjani
on: 15/03/2015 | 19:55
Hi there
giffgaff should work in jersey but your goodybag won't work in jersey (anywhere outside uk)
you need credit for this see below:

Charges for European Union and selected countries

If you call from any EU country, Andorra, Faroe Islands, Gibraltar, Guernsey, Iceland, Isle of Man, Jersey, Liechtenstein, Monaco, Norway, San Marino and Switzerland.

Dialling within EU and select countries plus calls to voicemail (charged in per second increments after first 30 seconds) 18p per minute

Dialling outside this price band £1 per minute

Receiving calls (charged in per second increments) 4p per minute

Sending texts 5p per text

Receiving texts Free

Picture messages (MMS) to a UK mobile 16p per MMS

Picture messages (MMS) to any other mobile 24p per MMS

Data Roaming 19p per MB

Click on link below for more information
https://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931#faq_no_2

Hope this helps
Cheers!
Please don't forget to select this as your best answer if it's help Smiley Happy
Cheers !
Message 8 of 10
by: malper
on: 20/04/2015 | 13:03

i got exactly same problem,

 

i have tried

 

1-manual carrier change / roaming,

 

2- switch off/on

 

sim card take off etc 

 

so far nothing solve the issue last 10 days,

 

is there any other option i can try to receive from overseas?

 

ps: i used to received text message upuntil 9th march after that day i got great problem!

Message 9 of 10
by: malper
on: 20/04/2015 | 13:14

both option did not work  for me,

 

is there any other option i can try to receive text message from overseas?

Message 10 of 10