Knowledge Base


Started by: leefr56
On: 08/02/2018 | 11:13
Replies: 4

by: leefr56
on: 08/02/2018 | 11:13

I have just activated my new sim and put £20 on it is charging me for using text message I understood that I got unlimited text and minutes why is this 

Message 1 of 5
by: danhamman
on: 08/02/2018 | 11:14

Did you top-up with £20? Or buy a goodybag for £20?


Check here:



Message 2 of 5
by: rebelyell
on: 08/02/2018 | 11:15
Did you buy a £20 goodybag or add £20 credit? Goodybags and credit are two different things. If you top up with cash you are charged at pay as you go rates.
Message 3 of 5
by: sammy103
on: 08/02/2018 | 11:16
@leefr56 hi there - Are you sure you bought a goodybag and not just added airtime credit e.g voucher? As airtime credit and goodybags bundles are two different things.

Adding airtime credit will not apply a goodybag automatically. A goodybag is bought direct using a credit/debit card or airtime credit can be exchanged for one by following the steps below.

-- Login ->
-- Go to the "Top-up" section of the website
-- Select the goodybag/gigabag you wish to buy and then click “select button”.
-- Your goodybag/gigabag appears in your basket. Click "Select" next to "I only need a goodybag"
-- Click "Continue" without ticking the box to recur your goodybag
-- Click "Exchange airtime credit"

You also have the option to exchange your airtime credit for a goodybag from your phone by dialling 43430 select option 2 and follow the instructions.
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 4 of 5
by: endorphin
on: 08/02/2018 | 11:16

Hi @leefr56 It sounds like you haven't exchanged your topup for a goodybag so you would have been running PAYG which is more expensive - see here

To exchange airtime credit for a goodybag/gigabag please see this guide - note that you have to cancel recurring goodybags, if you have them, first

Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 5 of 5