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Texts and Calls aren't working.

Started by: hazel22
On: 26/09/2013 | 11:43
Replies: 14
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by: hazel22
former giff-staffer

on: 26/09/2013 | 11:43
Hey folks, could you help this lady from twitter please? Cheers! Tweet from @AmyMedlockk

@giffgaff I have full signal, but cannot receive or send texts nor calls what is wrong with the server?

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4th April 2011 - 5th June 2015
Message 1 of 15
by: jack_walsh
on: 26/09/2013 | 11:45
Hello

Firstly check the signal in your area to look for any faults with the network. You can do so by visiting this website www.bit.ly/ggservicestatus

If everything is okay with the signal in your area then you should try a manual roam which will update your connection with the network. Click on this link to view how to do a manual roam http://is.gd/manualroam
Message 2 of 15
by: aymiie
on: 26/09/2013 | 11:58
I have just done this and it still hasnt worked !!
Message 3 of 15
by: geeza99
on: 26/09/2013 | 13:57
hmmm means something maybe up with your phone.. and not the service
Message 4 of 15
by: isabel1066
on: 26/09/2013 | 14:00
does the internet work.
Get a free giffgaff Sim
Message 5 of 15
by: auto_welling_rancours
on: 26/09/2013 | 14:08

I have had no signal since yesterday afternoon so can't make calls or text. I live near Exeter....whereabouts do you live? 

Message 6 of 15
by: aymiie
on: 26/09/2013 | 14:22
Yes internet is fine, just no texts or calls
Message 7 of 15
by: aymiie
on: 26/09/2013 | 14:23
I had none yesterday after noon, but today I have full signal but unable to receive or send anything, I live near brighton
Message 8 of 15
by: kevgaxx
on: 26/09/2013 | 14:25
Hi, an unpleasant possibility - Data but no calls/texts is also a characteristic of a blocked phone. Is the phone new or secondhand? It's possibly worth checking if in doubt for £2 or so.
http://www.checkmend.com/uk/public_checking.html

Message 9 of 15
by: thesmellyone
on: 26/09/2013 | 14:30

Hello,

 

did you check the mast status near you? http://status.o2.co.uk/

 

Is it possible for you to try your sim in another phone? Or try another sim in your phone? This way we can narrow down which is causing the problem.

 

Have you made any recent changes to the phone that may have caused the problem?

 

What happens when someone tries to call you? and is this a problem with all numbers or just one person?

 

If you get back to us it will help greatly in diagnosing the problem

Message 10 of 15