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This month I appear to have used 485 texts - normally about 60!

Started by: judewall
On: 21/07/2016 | 13:58
Replies: 11
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by: judewall
on: 21/07/2016 | 13:58

New goodybag due tomorrow but my usage appears to have rocketed this month!  485 texts!!  I don't use the texting that much - any ideas?  I tried to look at the agent thing but my query doesn't fit with the type of subjects covered.  I have a new phone - could this be the problem? 

Message 1 of 12
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by: shortylumber
on: 21/07/2016 | 14:02
Which goodybag are on you?

If you are referring to the usage statement you receive via email then that tends to tell you the balance of things you have left rather than what you have used.

If possible check again and see if it says your remaining balance as it could be 485 texts left out of 500
Message 8 of 12
by: bigbumyum
on: 21/07/2016 | 13:59
Hi, @judewall

You would need to contact an agent regarding this as it is an account issue, please follow the link below.

https://giffgaff.com/support/ask/incorrect_balance

Please be aware it can take up to 24 hours for a reply from an agent, however they are usualy very quick to respond.😆
Get a free Giffgaff SimGet a free Giffgaff Sim

enjoy the rest of your day buddy
Message 2 of 12
by: ucla
on: 21/07/2016 | 13:59
You can submit on any subject and agent will help you
Message 3 of 12
by: chand311
on: 21/07/2016 | 13:59
Please see here for an agent : 

http://j.mp/agentsgaff (wrong subject but you will still get a reply),

Choose 30 in the drop down list,

then put full details of your issue in the box marked any further information,

see agent replies here:http://giffgaff.com/support/questions
Message 4 of 12
by: lynda1962
on: 21/07/2016 | 14:00
@judewall, hi there, sometimes texts can be sent twice or three times each time, you can try doing a Manual Roam that will reset your phone to the network again can help in most cases

http://is.gd/manualroam

Message 5 of 12
by: chand311
on: 21/07/2016 | 14:00
see here: http://j.mp/agentsgaff 

(wrong subject but you will still get a reply),

Choose 30 in the drop down list,

then put full details of your issue in the box marked any further information,

see agent replies here:http://giffgaff.com/support/questions
Message 6 of 12
by: judewall
on: 21/07/2016 | 14:02

thanks - i will try that

Message 7 of 12
by: shortylumber
on: 21/07/2016 | 14:02
Which goodybag are on you?

If you are referring to the usage statement you receive via email then that tends to tell you the balance of things you have left rather than what you have used.

If possible check again and see if it says your remaining balance as it could be 485 texts left out of 500
Message 8 of 12
by: judewall
on: 21/07/2016 | 14:37

Thank you so much - need to go to Specsavers - though I may have been a bit mislead by a 'wrong' e-mail sent yesterday!!  Smiley Very Happy

Message 9 of 12
by: shortylumber
on: 21/07/2016 | 14:40
@judewall - not to worry, we all have moments like that.
Message 10 of 12