Knowledge Base
Community

This sim cannot be activated at the moment

Started by: andym291
On: 28/01/2019 | 21:08
Replies: 3
Reply

Go to best answer
by: andym291
on: 28/01/2019 | 21:08

I have tried to activate my sim card on my iphone but when I type it in I get the error message: "this sim cannont be activated at the moment. Please check the help section" please help as I don't know what to do and I want to activate my phone.

Thank you

Message 1 of 4
1 BEST ANSWER

Accepted Solutions
by: djbonner07
on: 28/01/2019 | 21:09
@andym291 >>>

You could always try the below,

Try it using another internet browser such as Firefox , Chrome , Internet Explorer , Microsoft Edge or any other your not using/used, and also clean your internet cache and cookies then try it, theres a link below to help you out if needed with what advice to try >>>


Thing To Try/Clear/Clean:

- Try another browser
- Try another device
- Clear Cache
- Clear browsing history

Try ➜ http://community.giffgaff.com/t5/learn-giffgaff-top-tips/logging-in-other-browser-issues/m-p/3964167
Get a free giffgaff Sim
Message 2 of 4
by: djbonner07
on: 28/01/2019 | 21:09
@andym291 >>>

You could always try the below,

Try it using another internet browser such as Firefox , Chrome , Internet Explorer , Microsoft Edge or any other your not using/used, and also clean your internet cache and cookies then try it, theres a link below to help you out if needed with what advice to try >>>


Thing To Try/Clear/Clean:

- Try another browser
- Try another device
- Clear Cache
- Clear browsing history

Try ➜ http://community.giffgaff.com/t5/learn-giffgaff-top-tips/logging-in-other-browser-issues/m-p/3964167
Get a free giffgaff Sim
Message 2 of 4
by: andym291
on: 28/01/2019 | 21:13
Thank you
it looks like my sim was over 6 months old so it got deactivated. I have sent off for another one. Thanks for your reply.
Andy
Message 3 of 4
by: djbonner07
on: 28/01/2019 | 21:15
@andym291 >>>

Thanks for the reply mate. Smiley Happy
Get a free giffgaff Sim
Message 4 of 4