Knowledge Base

Throttle Speed

Started by: kmcke46
On: 18/02/2019 | 17:38
Replies: 2

by: kmcke46
on: 18/02/2019 | 17:38
Hello there. Always on Data package, mostly good speeds until it hits 20gb, then it drops to 30kbps and the like. Video is unwatchable, nothing is really streamable. My impression is "384kbps" is what it should be dropping to, rather than pre-56k modem, right? Reset, wiped cache, removed simcard and battery, no change. What would be advice?
Message 1 of 3
by: endorphin
on: 18/02/2019 | 17:40

Hi @kmcke46 yes the throttled speed should be 384kbps which is approx 30kBps. Please check that your phone has the correct internet/MMS settings for giffgaff (and not the O2 ones) and that mobile data is enabled in your phone's settings

If it does try turning your phone off and back on.

Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 2 of 3
by: kmcke46
on: 18/02/2019 | 18:05
Oh, have I misunderstood then? Are the speeds what they should be? It is incredibly slow, throttling makes sense, but loading email can even be a bother! Just going to buy a new goody bag. Thank you for the advice
Message 3 of 3