Hi there @quiet91 Please try logging out of your account, and log back into your account again, and see if that helps. Please also dial *100* 7# to check your remaining goodybag allowance. As your problem is account related, you'll need to speak to a giffgaff agent here https://giffgaff.com/support/ask
Please remember to give as much information as you can, regarding your issue. If for some reason you have any problems filling out the form to try and contact a giffgaff agent,and can't find the correct category, simply click onto the link below and In the drop down box,choose 30,and simply put as much information regarding your issue,in the box provided.