Knowledge Base

To giffgaff team

Started by: jayja65108
On: 14/08/2019 | 04:49
Replies: 2

by: jayja65108
on: 14/08/2019 | 04:49
I have just topped up £20 voucher I want to buy £20 goody bag but it says I have £19.50 were is the 50p gone an now not allowing me to buy my £20 goody bag
Message 1 of 3
by: jaymailsays
on: 14/08/2019 | 05:06

@jayja65108  contact an agent and explain what happened, ask if they can help.


Turn off your mobile data as it will use your credit.

Get a free giffgaff Sim
Message 2 of 3
by: tonychurm39
on: 14/08/2019 | 06:27
Use wifi and turn data off when topping up and buying a goodybag to stop data eating into your credit. Ask an agent if they csn refund you back up to £20
Message 3 of 3