To giffgaff team

[#1]

I have just topped up £20 voucher I want to buy £20 goody bag but it says I have £19.50 were is the 50p gone an now not allowing me to buy my £20 goody bag

[#2]

@jayja65108  contact an agent and explain what happened, ask if they can help.

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over...

Turn off your mobile data as it will use your credit.

[#3]

Hello
Use wifi and turn data off when topping up and buying a goodybag to stop data eating into your credit. Ask an agent if they csn refund you back up to £20 https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over...