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Started by: jayja65108
On: 14/08/2019 | 04:49
Replies: 2
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by: jayja65108
on: 14/08/2019 | 04:49
I have just topped up £20 voucher I want to buy £20 goody bag but it says I have £19.50 were is the 50p gone an now not allowing me to buy my £20 goody bag
Message 1 of 3
by: jaymailsays
on: 14/08/2019 | 05:06

@jayja65108  contact an agent and explain what happened, ask if they can help.

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over...

 

Turn off your mobile data as it will use your credit.

Get a free giffgaff Sim
Message 2 of 3
by: tonychurm39
on: 14/08/2019 | 06:27
Hello
Use wifi and turn data off when topping up and buying a goodybag to stop data eating into your credit. Ask an agent if they csn refund you back up to £20 https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over...
Message 3 of 3