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Started by: darvell
On: 12/09/2018 | 17:16
Replies: 3
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by: darvell
on: 12/09/2018 | 17:16

No longer want Sim so stop taking money out of my bank account

Message 1 of 4
by: maverick77_uk
on: 12/09/2018 | 17:18
@darvell

You need to turn off auto-renew goodybag and auto topup here:

https://giffgaff.com/profile/payment-details

When you don't use your sim for 6 months, it will be deactivated.

If you feel you want a refund for the goodybags, contact an agent here:

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-...


They can take 24 hours to respond, but usually sooner.

Cheers!
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Message 2 of 4
by: dips18
on: 12/09/2018 | 17:22

Hey @darvell if you no longer want to use Giffgaff and they are taking money for Airtime Credit or a GOODYBAG then you need to turn OFF AUTO-Top Up or the Recurring Goodybag option. 

So if you go to the following link:-

https://giffgaff.com/profile/payment-details

Then from this page you'll be able to Turn Off the AUTO-Top up and Recurring Goodybag option. 

Then Giffgaff will stop recurring the Goodybag. 

Then after 6months of no usage your sim card will automatically deactivate. 

Hope this helps you and answers your question. 

Get a free giffgaff Sim

Dips
Message 3 of 4
by: bugzbunny
on: 12/09/2018 | 17:31
Hi @darvell and thanks for visiting the community
If you have any saved Credit/Debit card details remove the details under your payment details page here https://giffgaff.com/profile/payment-details

Once any card details have been removed then you can discard/destroy the SIM and after 6 months of no use the SIM card will be automatically deactivated and the number will be recycled.
CLICK TO GET YOUR FREE GIFFGAFF SIM WITH £5 CREDIT NANO-MICRO SIMS AVAILABLE
CLICK TO GET YOUR FREE GIFFGAFF SIM WITH £5 CREDIT NANO-MICRO SIMS AVAILABLE

Message 4 of 4