Knowledge Base

Took money out money out my bank twice

Started by: reece11356
On: 18/01/2019 | 18:09
Replies: 5

by: reece11356
on: 18/01/2019 | 18:09

Topped up my phone and took money out my bank twice 

Message 1 of 6
by: spacefrog
on: 18/01/2019 | 18:12


Thats easily sorted by asking an agent to refund you.... fill out this form and send it....


 When an agent has replied you will see all replies in the "Messages From Agents" box that can be found at the bottom of your "My giffgaff" page, you can access the page by clicking here…. 

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Message 3 of 6
by: shabbas
on: 18/01/2019 | 18:18

Hi there @reece11356

Sorry about that😕


Please speak to an agent who can access your account. You can contact an agent here. They may take upto 24 hours to reply.
Any replies from a giffgaff agent can be found “Messages From Agents" box located on your "My Giffgaff" page, or the page can be accessed by following this

Message 4 of 6
by: asimahj
on: 18/01/2019 | 20:58
please contact an agent on this link about a refund. we do not have access to your account

Message 5 of 6