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Top-up Question

Started by: uzair17raza
On: 23/11/2011 | 11:59
Replies: 14
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by: slamboom
on: 23/11/2011 | 12:15
If you bought a goodybag then you will lose your airtime credit.
Have a look to see if you have a goodybag allowance by dialing *100*7# for your goodybag minutes balance
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Message 11 of 15
by: uzair17raza
on: 23/11/2011 | 12:17

 

thats fine but where is the 10 pounds of top up that i bought ? its not showing on my phone and on my website account Smiley Sad someone please help 

Message 12 of 15
by: bonusball
on: 23/11/2011 | 12:21 edited: 23/11/2011 | 12:23

The £10 credit was used to buy the goody bag 

You should have 250 mins unlimited text and internet.

Dial *100*7# for your goodybag minutes balance


Message 13 of 15
by: slamboom
on: 23/11/2011 | 12:25
So did you add 2x £10 or...?

If you only topped up £10 unfortunately you lose your £10 credit in return of the minutes/text/data in your goodybag
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Message 14 of 15
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by: alant
on: 23/11/2011 | 12:29

@uzair17raza wrote:

 

thats fine but where is the 10 pounds of top up that i bought ? its not showing on my phone and on my website account Smiley Sad someone please help 


Does it say anything about 'active goodybags' if you look under 'my account' here https://giffgaff.com/dashboard ?

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Message 15 of 15