A quick heads up: Your account balance has dropped to 0.00 (to check your balance at anytime dial *100#). To top-up again head to giffgaff.com/top-up
I just bought a one month goody bag
now I have no service
i have spent £45 pound since the 14th 08 2019 yet no credit How is this possible
how can I get help
@dox73 This can happen easily happen if you have auto topup engaged and do not have a goodybag.
Confirm what you purchased by checking "My order history" here https://giffgaff.com/profile/payment-details. You may have put through a topup rather than purchasing a goodybag.
If you still believe giffgaff overcharged you contact the agents via this link https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Buying-a-goodybag-or-credit/form...
Queries can take up to 24 hours to get a reply, but usually you get a response in a couple of hours. Any response can be found here https://giffgaff.com/support/question
Agents work from 8am until 11pm daily.